Operational Intelligence & Automation Manager

Deel; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Plan

Disability Insurance

Life Insurance

Employee Assistance Program (EAP)

Flexible Savings Account (FSA)

Flexible time off (PTO)

12 paid holidays

Parental leave

Job summary

Deel is hiring an Operational Intelligence & Automation Manager in the United States. You will design and own production infrastructures for AI agents, build risk dashboards, and lead cross‑functional initiatives spanning Product, Engineering, Operations and Compliance.

You’ll mentor analysts, drive automation, and deliver scalable, data‑driven risk insights to executive leadership. You’ll collaborate with global teams, manage complex projects end‑to‑end, and implement robust risk practices

Qualifications

• 5-8 years of experience in systems engineering, data engineering, platform engineering, technical program management, or similar high‑impact environments
• Demonstrated success in designing, building, and implementing technical systems, workflows, or automation solutions
• Strong analytical skills with proven ability to manipulate, visualize, and derive insights from large datasets
• Proficiency in at least two of: agent platforms, data visualization tools, SQL, automation platforms, or scripting
• Excellent project management skills with track record of leading cross‑functional initiatives to successful completion
• Outstanding written and verbal communication skills with ability to influence senior stakeholders
• Proven ability to navigate ambiguity, solve complex problems and drive results independently
• Curious by nature and passionate about operational excellence

Responsibilities

• Design, build, and implement operational risk workflows, automations, and technical systems to scale globally
• Build and improve risk dashboards and data visualizations for executive decision making
• Develop automation solutions using tools like Zapier, Slack Workflow Builder, AKAI, APIs and internal systems
• Maintain and optimize the current operational risk infrastructure for reliability and performance
• Create scalable data pipelines and reporting frameworks for real‑time risk visibility
• Analyze large datasets to identify risk patterns and improvement opportunities
• Translate risk data into clear insights and recommendations for senior leadership
• Lead end‑to‑end strategic projects spanning multiple functions to improve risk
• Manage cross‑functional initiatives from scoping to implementation and on‑time delivery
• Drive process optimization while maintaining risk controls
• Collaborate with global teams to implement consistent risk practices
• Support strategic planning and performance tracking for risk initiatives
• Lead incident response coordination and improve event management processes
• Mentor ORM analysts in building automation solutions and best practices
• Guide analysts in translating business requirements into scalable technical solutions

Skills

Systems engineering

Automation

Data analysis

Stakeholder management

Cross‑functional leadership

Tools

AKAI

Tableau/Looker/PowerBI

SQL

Zapier

Slack Workflow Builder

Python/JavaScript

Job description

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Operational Intelligence & Automation Manager

Summary

You have built and owned the production infrastructure that AI agents run on. You get energized by designing technical solutions that transform how Deel identifies, monitors, and manages operational risk across global operations. You want ownership over high-impact projects that combine your strengths in automation, data systems, and cross-functional orchestration. You're not afraid to be hands‑on building dashboards, workflows, and technical infrastructure while also leading strategic initiatives that require senior stakeholder management. You are a data-driven problem solver who thrives on turning complex operational challenges into elegant, scalable solutions. You bring both technical depth and business acumen, equally comfortable coding automations in systems such as Zapier, Workbench, and AKAI as you are presenting risk insights to executive leadership. Working with great people is a non-negotiable priority because you thrive in highly collaborative, high-performance teams. If that's you, join our Operational Risk team.

Responsibilities

Systems & Automation (Technical Foundation):

• Design, build, and implement operational risk workflows, automations, and technical systems that improve efficiency and scale globally
• Build and continuously improve risk dashboards and data visualization solutions that support executive decision‑making
• Develop automation solutions using tools like Zapier, Slack Workflow Builder, AKAI (or comparable agent platforms), APIs, and internal systems to minimize friction in processes
• Perform maintenance and optimization on current operational risk technical infrastructure to ensure reliability and performance
• Create scalable data pipelines and reporting frameworks that provide real‑time operational risk visibility

Operational Intelligence & Data:

• Access, analyze, and synthesize large datasets to identify operational risk patterns, control gaps, and improvement opportunities
• Design and maintain operational risk metrics, KPIs, and KRIs that track business‑critical risk indicators across Deel's global operations
• Translate complex risk data into clear, actionable insights and recommendations for senior leadership

Strategic Execution & Project Leadership:

• Lead end‑to‑end strategic projects that span multiple functions (Product, Engineering, Operations, Compliance) to drive operational risk improvements
• Manage complex cross‑functional initiatives from scoping through implementation, ensuring stakeholder alignment and on‑time delivery
• Drive process optimization efforts that improve operational efficiency while maintaining strong risk controls
• Partner with global teams across different countries, cultures, and regulatory environments to implement consistent risk practices
• Support strategic planning, goal setting, and performance tracking for operational risk initiatives

Event & Issues Management:

• Lead operational risk incident response coordination, ensuring appropriate escalation and swift resolution
• Improve existing event management processes and implement new frameworks where required
• Document lessons learned from incidents and drive systematic improvements to prevent recurrence
• Maintain the operational risk event management framework, continuously enhancing its effectiveness

Technical Leadership And Mentorship:

• Mentor and develop Operational Risk Management (ORM) Analysts in building and delivering automation solutions, workflows, and technical systems
• Provide hands‑on technical guidance on automation tools, data analysis techniques, and system architecture best practices
• Lead knowledge‑sharing sessions on advanced automation, dashboard design, and operational risk analytics
• Support the growth of junior team members by reviewing their technical work, providing constructive feedback, and fostering a culture of continuous learning
• Guide analysts in translating business requirements into scalable technical solutions

Qualifications

• 5-8 years of experience in systems engineering, data engineering, platform engineering, technical program management, or similar high‑impact environments
• Demonstrated success in designing, building, and implementing technical systems, workflows, or automation solutions
• Strong analytical skills with proven ability to manipulate, visualize, and derive insights from large datasets
• Proficiency in at least two of: agent platforms (AKAI or comparable), data visualization tools (Tableau, Looker, PowerBI), SQL, automation platforms (Zapier, Workflow Builder), or scripting (Python, JavaScript)
• Excellent project management skills with track record of leading cross‑functional initiatives to successful completion
• Outstanding written and verbal communication skills with ability to influence senior stakeholders
• Proven ability to navigate ambiguity, solve complex problems, and drive results independently
• Curious by nature and passionate about operational excellence

Preferred Skills

• Experience with incident management, issues management, or operational risk frameworks
• Familiarity with risk concepts (business continuity, process risk, third‑party risk, change management)
• Experience working in global, distributed organizations across multiple countries and cultures
• Background in fast‑growth startups, tech companies, or platform/systems engineering teams
• API integration experience or software development background
• Experience mentoring or leading junior team members in technical delivery

Benefits for Full‑time Employees in the United States

• Health Insurance Effective from Day 1 (Medical, Dental, & Vision)
• 401k Retirement Plan
• Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Flexible Savings Account (FSA)
• Flexible time off (PTO)
• 12 paid holidays per year
• Parental leave: 16 weeks for the birthing parent and 8 weeks for the non‑birthing parent

Application Deadline for U.S. Applicants: Recruiting timelines vary by position, however, all Deel positions accept applications for a minimum of 5 days from the posting date listed herein. This position is open and still accepting applications.

Gestionnaire des risques opérationnels

Sommaire

Vous aimez concevoir et gérer l'infrastructure de production sur laquelle s'exécutent les agents IA. Vous êtes énergisé par la conception de solutions techniques qui transforment la façon dont Deel identifie, surveille et gère les risques opérationnels dans ses opérations mondiales. Vous souhaitez avoir la responsabilité de projets à fort impact qui combinent vos compétences en automatisation, systèmes de données et orchestration interfonctionnelle. Vous n'avez pas peur d'être opérationnel en construisant des tableaux de bord, des flux de travail et une infrastructure technique tout en pilotant des initiatives stratégiques qui nécessitent une gestion des parties prenantes de niveau supérieur. Vous êtes un résolveur de problèmes basé sur les données qui excelle à transformer les défis opérationnels complexes en solutions élégantes et évolutives. Vous possédez à la fois une profondeur technique et une acuité commerciale, tout aussi à l'aise en codant des automatisations dans des systèmes tels que Zapier, Workbench et AKAI que pour présenter des informations sur les risques à la direction exécutive. Travailler avec d'excellentes personnes est une priorité non négociable, car vous prospérez dans des équipes hautement collaboratives et performantes. Si c'est vous, rejoignez notre équipe de Gestion des risques opérationnels.

Responsabilités

Systèmes et automatisation (fondation technique)

• Concevoir, construire et mettre en œuvre des flux de travail, des automatisations et des systèmes techniques de gestion des risques opérationnels qui améliorent l'efficacité et l'évolutivité à l'échelle mondiale
• Créer et améliorer continuellement les tableaux de bord de risque et les solutions de visualisation de données qui soutiennent la prise de décision exécutive
• Développer des solutions d'automatisation utilisant des outils comme Zapier, Slack Workflow Builder, AKAI (ou des plateformes d'agents comparables), des API et des systèmes internes pour minimiser les frictions dans les processus
• Effectuer la maintenance et l'optimisation de l'infrastructure technique actuelle de gestion des risques opérationnels pour assurer la fiabilité et la performance
• Créer des pipelines de données évolutifs et des cadres de rapport qui fournissent une visibilité en temps réel sur les risques opérationnels

Intelligence opérationnelle et données

• Accéder, analyser et synthétiser de grands ensembles de données pour identifier les modèles de risque opérationnel, les lacunes de contrôle et les opportunités d'amélioration
• Concevoir et maintenir les mesures, les KPI et les KRI de gestion des risques opérationnels qui suivent les indicateurs de risque critiques pour l'entreprise dans les opérations mondiales de Deel
• Traduire les données de risque complexes en informations claires et actionnables et recommandations pour la haute direction

Exécution stratégique et leadership de projet

• Diriger des projets stratégiques de bout en bout qui s'étendent sur plusieurs fonctions (Produit, Ingénierie, Opérations, Conformité) pour améliorer la gestion des risques opérationnels
• Gérer des initiatives interfonctionnelles complexes de la portée à la mise en œuvre, en assurant l'alignement des parties prenantes et la livraison à temps
• Stimuler les efforts d'optimisation des processus qui améliorent l'efficacité opérationnelle tout en maintenant des contrôles des risques robustes
• Collaborer avec des équipes mondiales dans différents pays, cultures, et environnements réglementaires pour mettre en œuvre des pratiques de risque cohérentes
• Soutenir la planification stratégique, la définition des objectifs et le suivi des performances pour les initiatives de gestion des risques opérationnels

Gestion des événements et des problèmes

• Diriger la coordination de la réponse aux incidents de risque opérationnel, en assurant une escalade appropriée et une résolution rapide
• Améliorer les processus de gestion des événements existants et mettre en œuvre de nouveaux cadres si nécessaire
• Documenter les enseignements tirés des incidents et stimuler les améliorations systématiques pour prévenir la récurrence
• Maintenir le cadre de gestion des événements de risque opérationnel, en améliorant continuellement son efficacité

Leadership technique et mentorat

• Encadrer et développer les analystes en gestion des risques opérationnels (ORM) dans la construction et la livraison de solutions d'automatisation, de flux de travail et de systèmes techniques
• Fournir des conseils techniques pratiques sur les outils d'automatisation, les techniques d'analyse de données et les meilleures pratiques en matière d'architecture de systèmes
• Diriger des sessions de partage des connaissances sur l'automatisation avancée, la conception de tableaux de bord et l'analytique de gestion des risques opérationnels
• Soutenir la croissance des membres juniors de l'équipe en examinant leur travail technique, en fournissant des commentaires constructifs et en favorisant une culture d'apprentissage continu
• Guider les analystes dans la traduction des exigences commerciales en solutions techniques évolutives

Qualifications

• 5 à 8 ans d'expérience en ingénierie des systèmes, ingénierie des données, ingénierie de plateforme, gestion technique de projet ou dans des environnements à fort impact similaire
• Succès démontré dans la conception, la construction et la mise en œuvre de systèmes techniques, de flux de travail ou de solutions d'automatisation
• Fortes compétences analytiques avec capacité prouvée à manipuler, visualiser et tirer des informations de grands ensembles de données
• Maîtrise d'au moins deux des domaines suivants : plateformes d'agents (AKAI ou comparable), outils de visualisation de données (Tableau, Looker, PowerBI), SQL, plateformes d'automatisation (Zapier, Workflow Builder) ou scripts (Python, JavaScript)
• Excellentes compétences en gestion de projet avec antécédents de pilotage d'initiatives interfonctionnelles jusqu'à leur succès
• Compétences exceptionnelles en communication écrite et verbale avec capacité à influencer les parties prenantes de haut niveau
• Capacité prouvée à naviguer dans l'ambiguïté, à résoudre des problèmes complexes et à obtenir des résultats de façon indépendante
• Curiosité naturelle et passion pour l'excellence opérationnelle

Compétences recherchées

• Expérience en gestion d'incidents, gestion de problèmes ou cadres de gestion des risques opérationnels
• Familiarité avec les concepts de risque (continuité des activités, risque de processus, risque tiers, gestion des changements)
• Expérience de travail dans des organisations mondiales et distribuées dans plusieurs pays et cultures
• Antécédents dans des startups en croissance rapide, des sociétés technologiques ou des équipes d'ingénierie de plateforme/systèmes
• Expérience en intégration d'API ou formation en développement logiciel
• Expérience en mentorat ou direction de membres juniors de l'équipe dans la livraison technique

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market‑aligned conversion.
• Final pay is based on objective, job‑related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role‑related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT