Operational Excellence Manager

Carrier; North Carolina; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Flexible working hours

Paid external training programs

Job summary

Carrier is seeking an Operational Excellence Manager to lead factory transformation initiatives at our Charlotte NC location. This onsite role is responsible for managing a team, aligning factory transformation plans with growth ambitions, and ensuring accountability on projects.

The ideal candidate will have a Bachelor's degree, at least 10 years in the HVAC industry, and proven experience in continuous improvement methodologies, with a strong emphasis on leadership and change management.

Qualifications

• Minimum of 10 years of experience in HVAC or industrial equipment industries.
• At least 2 years of managing improvement projects.
• Experience with Lean or continuous improvement methodology for over 5 years.

Responsibilities

• Lead factory transformation projects to support volume growth.
• Analyze current state to identify opportunities for optimization.
• Manage project status and communicate with stakeholders.

Skills

Project Management

Change Management

Lean Methodology

Cross-functional Team Management

Education

Bachelor's degree

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Commercial HVAC Operations is searching for a dynamic candidate to lead our Carrier Excellence (Cx) and Factory Transformation initiatives at our Charlotte factory location. The Operational Excellence Manager is responsible for bringing growth ambitions to life by identifying and delivering a viable factory transformation plan aligned with business strategies. Additionally, this role will lead our factory on our Carrier Excellence journey and includes managing a central team of associates. This is a key leadership position on the Plant Manager's staff and serves as a direct liaison with the business transformation and Cx teams.

This is an onsite role in Charlotte NC.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• Function as factory transformation project manager to support factory volume growth and capacity collaborating with global and regional support functions
• Lead the analysis of the current state to identify and prioritize opportunities for capacity increases through factory master planning, manufacturing cycle time reduction, and optimized material flow
• Drive projects and programs for the opportunities identified, ensure accountability to timelines, deliverables, and business outcomes
• Manage and communicate project status including milestones, risks, and action items to drive completion in a timely manner (on time, in budget) to stakeholders at all levels of the organization, including executive presentations
• Deliver effective change management that engages and promotes employee relations across the professional and hourly workforce
• Lead high-impact initiatives within our manufacturing sites through the application of lean and achieve sustained productivity improvements
• Provide direction for the overall continuous improvement activities; support the development and deployment of Carrier Excellence and the continuous improvement aspect of the Carrier Operating system at Carrier.
• Stimulate growth by leading focused Carrier Excellence (Cx) events to drive productivity gains
• Implement, improve, and sustain foundational Operations effectiveness processes including funnel management, visibility Kaizens, and transformative Manufacturing
• Work with Operations teams to install and drive good daily management and problem-solving processes; build appropriate standard work and weekly/monthly performance scorecards for enhanced visual management
• Provide Cx training and coaching; improve Cx training and facilitation skills by increasing the pool of certified practitioners

Basic Qualifications

• Bachelors’ degree
• 10+ years experience in HVAC or industrial equipment industries
• 2+ years of experience managing improvement projects
• 5+ years of experience with Lean or continuous improvement methodology
• 3+ years of site/factory leadership experience, cross-functional team management

Preferred Qualifications

• Strong interpersonal and English communication skills
• Adept at change management and building relationships at all levels
• Knowledge of HVAC or industrial equipment industries
• Excellent business acumen
• Effective project management skills
• Ability to link a series of projects into a cohesive program
• Superior problem-solving skills and resourcefulness
• Ability to conduct events and workshops with cross-functional teams
• Storytelling and communication appropriate to various levels of the organization
• Cross-functional and cross-cultural engagements
• Ownership and ability to drive results