Operational Computer Systems Analyst - Entry to Experienced Level (MD, GA, HI)

National Security Agency Inc; Fort Meade (MD); On-site; USD 35,000 - 158,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

NSA is seeking IT professionals to support enterprise systems and networks, applying expertise to analyze problems, develop corrective actions, and provide full lifecycle support for hardware, software, and firmware.

You will translate user needs into technical solutions and help improve IT infrastructures, ranging from database management to application support, joining a top team protecting national security interests.

Qualifications

• Degree in CS/IT/IS/Engineering or related field.
• 4+ years of relevant IT support or admin experience.
• Experience with databases, networks, and IT infrastructure.
• Certifications can substitute for up to 1 year of experience.
• Entry-level path available with a high school diploma or GED.

Responsibilities

• Provide support to manage enterprise systems and networks.
• Analyze technical problems and develop corrective actions.
• Perform full lifecycle support including upgrades and installations.
• Translate user requests into technical diagnoses and solutions.
• Test, troubleshoot, repair, and maintain IT systems.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Communication

Initiative

Education

Bachelor’s degree in CS/IT/IS/Engineering

Associate degree with related experience substitute

Tools

Windows Server

Linux

VPN software

Databases (Oracle/Mongo)

Job description

Provide support to achieve core NSA mission objectives by actively managing the functioning of enterprise systems and networks. - Analyze technical problems and develop, implement, and evaluate corrective actions. - Perform full lifecycle support including hardware, software, firmware, and configuration upgrades, installations, or modifications to equipment. - Translate user requests into technical diagnoses and develop technical solutions that meet user needs. - Test, troubleshoot, repair, maintain, configure, and improve various types of enterprise IT systems (e.g., desktops, servers, database, network devices, cloud infrastructure).

Responsibilities

• Provide support to achieve core NSA mission objectives by actively managing the functioning of enterprise systems and networks. - Analyze technical problems and develop, implement, and evaluate corrective actions. - Perform full lifecycle support including hardware, software, firmware, and configuration upgrades, installations, or modifications to equipment. - Translate user requests into technical diagnoses and develop technical solutions that meet user needs. - Test, troubleshoot, repair, maintain, configure, and improve various types of enterprise IT systems (e.g., desktops, servers, database, network devices, cloud infrastructure).

Job Summary

NSA is in search of IT Professionals to support core mission objectives by actively managing enterprise systems and networks. We are looking for you to apply your expertise to analyze technical problems, develop corrective actions and provide full lifecycle support for hardware, software, and firmware. If you want to translate user needs into technical solutions and improve enterprise IT infrastructures, ranging from database management (foundation support) to application support, join our team of experts! Help protect national security interests as part of the world’s most advanced team of computer science professionals!

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position. Degree must be in a Computer Science, Information Systems, Information Technology, Networking, Engineering, or a related field. Technical/vocational or military training certificate in a computer-related field is an acceptable substitute for the Associate Degree. Relevant experience must be in one of the following: database development, administration, or maintenance; installation or maintenance of network or telecommunications equipment; fiber optic or copper network maintenance; using specialized test equipment or network analysis tools; Information Technology Support (for example, systems administration, application administration, or IT help desk). Relevant certifications can substitute for a maximum of 1 year of experience. ENTRY/DEVELOPMENTAL Entry is with a high school diploma or GED and no experience. FULL PERFORMANCE Entry is with a high school diploma or GED plus 4 years of relevant experience, or an Associate’s degree plus 2 years of relevant experience. SENIOR Entry is with a high school diploma or GED plus 6 years of relevant experience, or an Associate’s degree plus 4 years of relevant experience, or a Bachelor’s degree plus 2 years of relevant experience.

Pay, Benefits, & Work Schedule

Pay: Salary offers are based on candidates’ education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $35,048 - $158,322 (Entry/Developmental, Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee’s needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible). DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans’ preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency’s needs and interests; whether your continued employment would advance the Agency’s organizational goals; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.

DCIPS Disclaimer

• VETERANS AND TRANSITIONING SERVICE MEMBERS** Thank you for your service! The National Security Agency (NSA) is part of the Defense Civilian Intelligence Personnel System (DCIPS). All positions at NSA are in the Excepted Service under Title 10, United States Codes (U.S.C.), Section 1601 appointment authority. Veterans’ Preference In accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, "DoD Civilian Personnel Management System: Defense Civilian Intelligence Personnel System Employment and Placement," NSA applies veterans’ preference, as defined by Section 2108 of Title 5, U.S.C., to eligible candidates. If you are claiming veterans’ preference, you are required to provide acceptable documentation of your preference eligibility upon application. Acceptable documentation includes: - DD-214: "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions (Copy 4); OR - Certification of Service: A written document on letterhead from the appropriate branch of the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. The certification should include the military service dates, including the expected discharge or release date; AND - Standard Form 15 (SF-15) Application for 10-point Veteran Preference (http://www.opm.gov/forms/pdf_fill/sf15.pdf). If you are claiming a service-connected disability of 30 percent or more, the documentation you provide must specifically demonstrate this level of disability; AND - VA Letter of Disability (for 10pt and Sole Survivorship rating) You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center, or online (https://www.ebenefits.va.gov/). **Failure to provide sufficient documentation of veterans’ preference eligibility may preclude NSA from identifying you as a preference eligible candidate during the hiring selection process.

Skills

The ideal candidate is someone with a desire for experiential learning and strong problem-solving, analytic, and interpersonal skills who is: - Willing to take the initiative - Professional and accountable - Able to work effectively across several different functional areas in a collaborative environment - Able to communicate effectively (both orally and written) - Well-organized and able to handle multiple assignments - Adaptable and flexible in both independent and team environments These desired skill areas are only required for specific work areas: Application Operations - Technical Experience: Operating Systems (Windows/Linux), Office Products, Web-Based Applications, Networking - Operational Tasks: Ticket management system usage, data entry tasks, customer interactions (documenting engagements/interactions, request validation) - Soft Skills & Qualities: Initiative, Professionalism, Problem-solving, Critical thinking, Accountability, Adaptability, Flexibility, Independent work, Teamwork Network Administration - Software and Operating System Patching - Router and Firewall Configuration - Use of file encryption and full disk encryption software - Use of Public Key Infrastructure certificates for encrypting and digitally signing e-mails - Configuration of Virtual Private Network (VPN) software Database Administration - Database Management: Oracle, Mongo, Database synchronization, Replication (Oracle Streams), Oracle backups - Systems & Infrastructure: Windows Server, Linux, Structured Query Language (SQL)