Support Specialist (Machine Room Support)

Intelligence Careers; Utah; On-site; USD 36,000 - 116,000; Full time

Job summary

National Security Agency seeks a Support Specialist (Machine Room Support) in Utah to maintain ITES rooms, manage access, and uphold NSA security policies. You will review access, audit logs, and support capability deployments, ensuring safety and compliance across a high-security environment.

The ideal candidate has strong communication, teamwork, and organizational skills, with proficiency in Microsoft Office and the ability to lift 50 lbs.

Qualifications

• High school diploma or GED required; relevant experience in administrative, technical, customer service, security, or testing administration.
• Entry level with development path; 4+ years for full performance level; 6+ years for senior level with higher education options.
• Ability to learn agency ITES policies and security protocols and work under strict requirements.

Responsibilities

• Maintain control of machine room IT equipment spaces, including access lists and safety provisions.
• Review and approve machine room access requests daily according to policies.
• Audit ITES access logs for anomalies and support after-hours service requests.
• Inspect rooms for cleanliness, safety, and security; monitor space usage and power/cooling permits.
• Provide basic security analysis and prepare reports documenting processes and findings.

Skills

Communication

Teamwork

Organization

Customer focus

Office tools

Microsoft Office

Lifting 50 lbs

Repetitive motion

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Support Specialist (Machine Room Support) - Entry to Experienced Level (Utah)

Draper, Utah, UT
Pay Plan: GG , Grade: 02/1 to 12/10
Open: 2026-10-06, Close: 2026-10-15

Job Posting: 1263434

Responsibilities

As a Machine Room Support Specialist at the Utah Data Center, you will be part of a team responsible for well over 100k square feet of IT Equipment Space (ITES). You will assist in maintaining full control of those rooms, including access lists, safety conditions, security practices and more, all in accordance with NSA/CSS Data Center Policies. You will review and approve machine room access requests daily, ensuring strict compliance with Agency ITES policies and procedures. You will audit ITES access logs for anomalies, in addition to supporting activities that may have resulted as an after-hours service request. You will conduct daily inspections and monitor room cleanliness, safety, and security. You will provide direct support for capability deployments into ITES you are responsible for. You will have responsibility to review and approve power, space, and cooling permits and contribute to planning activities for future capability deployments. Perform tasks associated with the activities (i.e., access control, space assignment) of specific machine rooms in accordance with Agency policy and documented standards. Update access lists and rosters and control entry within the room or rooms. Perform routine checks of work performed and report maintenance problems. Conduct room inspections and monitor room cleanliness. Support Specialists work in a myriad of offices.

• Track/manage highly sensitive security processes
• Prepare accurate and complete reports that document processes, outcomes, and findings
• Provide basic security analysis and risk recommendations to decision makers and customers

Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to:

Job Summary

Personnel assigned to Support Services are on the front lines of delivering the best in customer service, technical support, administrative and management services. From Office Assistants to Sign Language Interpreters, these personnel serve as the focal points for organizations that require assistance with operational and administrative issues, records management, journalistic ideas, products and services and the coordination of reasonable accommodations and education.

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position:ENTRY/DEVELOPMENTALEntry is with a high school diploma or GED and no experienceDegree in any field is acceptable.Relevant experience must be in one or more of the following: administrative, technical, customer service, security, or testing administration areas.FULL PERFORMANCEEntry is with a high school diploma or GED plus 4 years of relevant experience, or an Associate's degree plus 2 years of relevant experience.SENIOREntry is with a high school diploma or GED plus 6 years of relevant experience, or an Associate's degree plus 4 years of relevant experience, or a Bachelor's degree plus 2 years of relevant experience.

The ideal candidate has a desire for continual learning with excellent problem-solving and interpersonal skills as well as:

• Strong written and oral communication skills
• Able to work as an individual and in a team environment
• Well-organized and able to handle multiple assignments
• Focused on customer needs
• Knowledge of basic office tools and functions
• Experience using Microsoft Products (Word, Excel, Outlook) is preferred
• Able to lift 50 lbs.
• Perform tasks that involve repetitive motions of the fingers, hands, arms, feet, legs, or other body parts.

Note: The agency is currently hiring Support Specialists to Specialize in:Machine Room Support

Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $35,749 - $116,362 (Entry/Developmental, Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with a basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m, depending on the core operating hours of the hiring organization. DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.

Equity and Diversity Statement

U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. NSA is committed to providing reasonable accommodations to qualified applicants with disabilities during the application and hiring process.

DCIPS Disclaimer

**VETERANS AND TRANSITIONING SERVICE MEMBERS** Thank you for your service! The National Security Agency (NSA) is part of the Defense Civilian Intelligence Personnel System (DCIPS). All positions at NSA are in the Excepted Service under Title 10, United States Codes (U.S.C.), Section 1601 appointment authority. Veterans' Preference In accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, "DoD Civilian Personnel Management System: Defense Civilian Intelligence Personnel System Employment and Placement," NSA applies veterans' preference, as defined by Section 2108 of Title 5, U.S.C., to eligible candidates. If you are claiming veterans' preference, you are required to provide acceptable documentation of your preference eligibility upon application. Acceptable documentation includes:

• DD-214: "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions (Copy 4)
• OR- Certification of Service: A written document on letterhead from the appropriate branch of the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. The certification should include the military service dates, including the expected discharge or release date;
• Standard Form 15 (SF-15) Application for 10-point Veteran Preference (http://www.opm.gov/forms/pdf_fill/sf15.pdf)
• VA Letter of Disability (for 10pt and Sole Survivorship rating)

You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA