Operational Change and Implementation Specialist - 9 Month Contract

Morgan Advanced Materials; New Bedford (MA); On-site; USD 70,000 - 80,000; Part time

Job summary

Morgan Advanced Materials is seeking a Dynamics 365 trainer/implementation support specialist for a 9-month ERP rollout on site in New Bedford, MA. You will lead shop floor training, develop localized plans, and support users through the rollout to ensure smooth adoption.

The role emphasizes change management, hands-on training, and close collaboration with production and IT teams to translate business needs into practical actions.

Qualifications

• Experience supporting or implementing Microsoft Dynamics 365 ERP, ideally within Finance & Operations or Supply Chain Management.
• Strong background in operational change management, user adoption, training delivery, and process improvement.
• Previous experience in manufacturing, production, or shop floor environments is highly preferred.

Responsibilities

• Lead and deliver shop floor training programs focused on Dynamics 365 processes and workflows.
• Develop localized training plans tailored to operational teams and manufacturing environments.
• Support employees and supervisors throughout the ERP rollout and post-launch stabilization period.
• Evaluate how system changes impact workflow, productivity, and operational performance.
• Identify bottlenecks, adoption challenges, and opportunities for process improvement.
• Work closely with production leaders to monitor process compliance and address deviations.
• Partner with project, technical, and operational teams to translate business requirements into practical day-to-day actions.
• Help redefine roles, responsibilities, and ways of working as new processes are introduced.
• Gather feedback from users and provide insight to the ERP project team on adoption, training needs, and process gaps.
• Act as a trusted point of contact between frontline operations and system implementation teams.

Skills

Dynamics 365 experience

Change management

Training delivery

Communication

Tools

Microsoft Dynamics 365

Job description

Overview

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

You’ll play a key part in helping operational teams successfully adopt Microsoft Dynamics 365. From building practical training plans to supporting supervisors after launch, you’ll help ensure new processes are understood, followed, and continuously improved. You’ll be the person who can take ERP language and turn it into something meaningful for frontline teams. In short, you’ll help make the system work in the real world, not just on paper.

What You’ll Do

• Lead and deliver shop floor training programs focused on Dynamics 365 processes and workflows
• Develop localized training plans tailored to operational teams and manufacturing environments
• Support employees and supervisors throughout the ERP rollout and post-launch stabilization period
• Evaluate how system changes impact workflow, productivity, and operational performance
• Identify bottlenecks, adoption challenges, and opportunities for process improvement
• Work closely with production leaders to monitor process compliance and address deviations
• Partner with project, technical, and operational teams to translate business requirements into practical day-to-day actions
• Help redefine roles, responsibilities, and ways of working as new processes are introduced
• Gather feedback from users and provide insight to the ERP project team on adoption, training needs, and process gaps
• Act as a trusted point of contact between frontline operations and system implementation teams

Qualifications

About You

• Experience supporting or implementing Microsoft Dynamics 365 ERP , ideally within Finance & Operations, Supply Chain Management, or a similar platform
• Strong background in operational change management, user adoption, training delivery, and process improvement
• Previous experience in manufacturing, production, or shop floor environments is highly preferred
• Comfortable facilitating training sessions and engaging with employees at all levels of the business
• Able to balance multiple priorities and remain effective in a fast-moving implementation environment
• Practical, hands-on approach to change management. You like solving problems, not just talking about them
• Strong communication skills with the ability to explain technical concepts in plain English
• Confident working independently while building strong relationships across teams
• Positive attitude, strong work ethic, and a willingness to lead by example

What You’ll Get

• 9-month contract supporting a high-profile ERP transformation
• Opportunity to play a visible role in a major operational change initiative
• Collaborative environment where your input will directly influence user adoption and business outcomes
• Exposure to both operational and technology teams across the business
• A safety-focused workplace with a strong emphasis on quality and continuous improvement

Salary: $70K - $80K

Please note that this role involves access to Controlled Unclassified Information (CUI) and is subject to ITAR, EAR, and NRC regulations. Applicants must be a U.S. Citizen, Permanent Resident, or otherwise meet the eligibility requirements defined under applicable regulations. Morgan Advanced Materials is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. IND-1