Operational Bid Support Manager

ZipRecruiter; Decatur (GA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Ein dynamisches Unternehmen in der globalen Transportbranche sucht einen engagierten Fachmann, der die kommerziellen Teams unterstützt. In dieser spannenden Rolle werden Sie für die Entwicklung von Lösungen verantwortlich sein, die die Kundenzufriedenheit sicherstellen. Sie werden auch eng mit verschiedenen Abteilungen zusammenarbeiten, um Finanzdaten zu analysieren und Empfehlungen zur Optimierung zu geben. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, ist dies die perfekte Gelegenheit, um Ihre Karriere zu fördern und in einem unterstützenden Umfeld zu wachsen.

Benefits

Flexibles Arbeiten

Zugang zu Wellness-Programmen

Professionelle Entwicklung

Wettbewerbsfähige Leistungen

Remote-Arbeitsoptionen

Qualifications

• 2-4 Jahre Erfahrung im Kundenservice oder technischen Support, vorzugsweise in SaaS.
• 5-6 Jahre Erfahrung im Vorschlagsmanagement, insbesondere bei komplexen Lösungen.

Responsibilities

• Entwicklung standardisierter Unterstützungslösungen zur Sicherstellung der Kundenzufriedenheit.
• Überwachung und Analyse der Angebotsleistung zur kontinuierlichen Verbesserung.

Skills

Kundenservice

Technischer Support

Vorschlagsmanagement

Finanzanalyse

Teamführung

Cross-funktionale Zusammenarbeit

Education

Bachelor in Betriebswirtschaft

Master in Betriebswirtschaft (optional)

Tools

Projektmanagement-Software

Finanzsoftware

Job description

Job Description

Join and support our esteemed client in the global transportation industry. Through innovative tech and communication solutions, they are instrumental in maintaining the efficient operation of air travel networks.

ABOUT THE ROLE & TEAM

In this role, you will support our client's commercial teams in achieving their business targets while ensuring long-term customer satisfaction through consistent quality service. Additionally, you'll contribute to maintaining financial health through analysis, reporting, and cost optimization strategies.

WHAT YOU WILL DO

Bid Support

• Develop standard support solutions (support model, SLA, etc.) for our client to ensure service consistency and customer satisfaction.
• Engage with clients for non-standard operational needs to understand requirements and provide custom proposals in collaboration with Service Support Architects.
• Accurately identify and document risks and assumptions related to the support solution provided.
• Collaborate with cross-functional teams to generate precise cost estimates and define contract schedules, including SLAs and support models. Support negotiation of contractual terms with customers.
• Aid in the preparation and submission of proposals, ensuring alignment with client needs, timelines, and standards.
• Monitor and analyze bid performance, conduct post-bid evaluations, and update the bid support knowledge database for continuous improvement.

Financial Management

• Evaluate financial data and trends to identify risks, opportunities, and areas for improvement, providing actionable recommendations.
• Compile financial reports and collaborate with stakeholders to align on risks, mitigation strategies, and business goals.

Data Steward

• Ensure ongoing oversight of data quality, consistency, and compliance for our client’s operations.
• Act as a subject matter expert (SME) for data within the client context, providing guidance and addressing inquiries.

Team Leader (supervision of activities)

• Foster a collaborative and productive team atmosphere for client projects.
• Align objectives and resources in cooperation with the client’s management.
• Allocate tasks based on team members' strengths and workloads.
• Mentor team members involved in client projects.

ABOUT YOUR SKILLS

• 2-4 years of experience in customer success or technical support roles, preferably in SaaS, IT, or service industries.
• 5-6+ years in proposal or bid management, especially in complex or custom support solutions.
• Proven experience in crafting client proposals, conducting market research, and collaborating across teams.
• 3-5 years in financial analysis, forecasting, or strategic planning.
• Ability to manage budgets, analyze trends, and deliver financial insights.
• 3-5 years in leadership or supervisory roles, focusing on team development.
• Strong cross-functional collaboration and stakeholder communication skills.

EDUCATION

A bachelor’s degree in business administration, Computer Science, Engineering, or related fields. A Master’s degree is a plus. Equivalent work experience may substitute formal education depending on industry specifics.

Certifications (Optional):

• Project Management certifications such as PMP or PRINCE2.
• Financial certifications (e.g., CFA, CPA).
• ITIL certification at Minimum Foundation level.

WHAT WE OFFER

We are committed to collaboration with our client. Spanning numerous countries and cultures, we pride ourselves on inclusivity. Our client offers dynamic workplaces and supports remote work options. Discover what it's like to work with our client and move towards your best life.

• Flex Week: Work from home up to two days per week.
• Flex Day: Adapt workdays to your lifestyle.
• Flex Location: Work remotely from various locations globally.
• Employee Wellbeing: Access to wellbeing programs, providing support 24/7.
• Professional Development: Enhance skills through training platforms.
• Competitive Benefits: Benefits aligned with local markets and employment status.

As part of our commitment to talent, Kelly supports employees with benefits, perks, and resources, including medical, dental, vision, telemedicine, life insurance, accident insurance, critical illness, legal plans, and more. Eligible employees also have access to retirement plans, bonuses, paid holidays, transit accounts, and sick leave, depending on location. Click here for more details.

Find what’s next with Kelly.

At Kelly, we’re dedicated to helping you learn, grow, and achieve your potential. Connect with us for support and opportunities to advance your career.

About Kelly

Work changes everything. Kelly is committed to providing opportunities that enrich your life and impact your community and beyond. Join the 300,000 people we employ annually.

Kelly is an equal opportunity employer and complies with all applicable laws. Requests for accommodations can be directed to the Kelly HR Knowledge Center. We participate in E-Verify and will verify your employment eligibility.