Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

The role supports SITA commercial teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service. Additionally, the role maintains financial health by conducting analysis, reporting, and implementing cost optimization initiatives.

WHAT YOU WILL DO:

Bid Support

Drive the proposal of SITA standard support solutions (support model, SLA, etc.) to ensure consistent and long-term quality of service and customer satisfaction.
Engage with clients for non-standard operational requirements to understand needs and provide tailored proposals in collaboration with Service Support Architects.
Clearly identify and document risks and assumptions related to the identified support solution.
Collaborate with cross-functional teams to develop accurate cost estimates and define contract schedules, including SLAs and support models. Actively support the negotiation of contractual terms with customers.
Contribute to the preparation and submission of proposals, ensuring they meet client requirements, adhere to deadlines, and comply with legal and organizational standards.
Track and analyze bid performance, conduct post-bid reviews, and maintain the bid support knowledge management database for continuous improvement.

Financial Management

Analyze financial data and trends to identify risks, opportunities, and areas for improvement, providing actionable insights and recommendations.
Prepare financial reports and collaborate with stakeholders to align on risks, mitigation strategies, and business objectives.

Data Steward

Monitor data quality, consistency, and compliance on an ongoing basis.
Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.

Team Leader (supervision of activities)

Foster a collaborative and productive team environment.
Align objectives and resources with the responsible people manager.
Assign tasks based on individual strengths and workloads.
Coach team-members.

Qualifications

ABOUT YOUR SKILLS

2-4 years of experience in customer success, or technical support roles, preferably in SaaS, IT, or service-based industries.
5-6+ years of experience in proposal management, or bid management, particularly in industries involving complex or tailored support solutions.
Demonstrated experience in preparing client proposals, conducting market research, and collaborating across teams to develop support solutions.
3-5 years of experience in financial analysis, forecasting, or strategic planning.
Proven ability to build and manage budgets, analyze trends, and deliver actionable financial insights.
3-5 years of experience in leadership or supervisory roles, with a focus on team development and resource planning.
Strong experience in cross-functional collaboration and stakeholder communication.

Education

A bachelor's degree in business administration, Computer Science, Engineering, or a related field. Master's degree is a plus.
Equivalent work experience may substitute for formal education depending on the industry.

Certifications (Optional/Preferred):

Project Management certifications such as PMP or PRINCE2.
Financial certifications (e.g., CFA, CPA).
ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

"Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation, please email Jean-Baptiste.Girukwayo@sita.aero. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online."

Pay Transparency Nondiscrimination Provision

Operational Bid Support Manager

SITA

Atlanta (GA)

Hybrid

USD 60,000 - 100,000

Full time

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