Operational Bid Support Manager

Motion Recruitment; Atlanta (GA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dedicated professional to support commercial teams in achieving business objectives while ensuring long-term customer satisfaction. This role offers the chance to engage with clients, propose tailored solutions, and conduct financial analysis to drive performance. With a hybrid schedule in Atlanta, you'll thrive in a collaborative environment, leveraging your expertise in proposal management and customer success. If you're ready to make a significant impact and advance your career in a dynamic setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Benefits

Vision Benefits

401(k) Plan

Long-Term Disability Insurance

Short-Term Disability Insurance

Qualifications

• 2-4 years in customer success or technical support, preferably in SaaS.
• 5-6+ years in proposal management, particularly in complex support solutions.

Responsibilities

• Drive proposal solutions ensuring quality service and customer satisfaction.
• Collaborate with teams to develop cost estimates and support models.

Skills

Customer Success

Proposal Management

Financial Analysis

Leadership

Cross-functional Collaboration

Education

Bachelor's in Business Administration

Bachelor's in Computer Science

Master's Degree

Tools

Project Management Software

Financial Analysis Tools

Job description

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1 year contract (Potential for extension or conversion)

Hybrid Schedule in Atlanta - In office 3x days per week

Job Description

The role supports commercial teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service. Additionally, the role maintains financial health by conducting analysis, reporting, and implementing cost optimization initiatives.

Responsibilities

• Drive the proposal of standard support solutions (support model, SLA, etc.) to ensure consistent and long-term quality of service and customer satisfaction.
• Engage with clients for non-standard operational requirements to understand needs and provide tailored proposals in collaboration with Service Support Architects.
• Clearly identify and document risks and assumptions related to the identified support solution.
• Collaborate with cross-functional teams to develop accurate cost estimates and define contract schedules, including SLAs and support models. Actively support the negotiation of contractual terms with customers.
• Contribute to the preparation and submission of proposals, ensuring they meet client requirements, adhere to deadlines, and comply with legal and organizational standards.
• Track and analyze bid performance, conduct post-bid reviews, and maintain the bid support knowledge management database for continuous improvement.
• Analyze financial data and trends to identify risks, opportunities, and areas for improvement, providing actionable insights and recommendations.
• Prepare financial reports and collaborate with stakeholders to align on risks, mitigation strategies, and business objectives.

Data Steward

• Monitor data quality, consistency, and compliance on an ongoing basis.
• Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.

Team Leader (supervision of activities)

• Foster a collaborative and productive team environment.
• Align objectives and resources with the responsible people manager.
• Assign tasks based on individual strengths and workloads.
• Coach team-members.

Qualifications

• 2-4 years of experience in customer success, or technical support roles, preferably in SaaS, IT, or service-based industries.
• 5-6+ years of experience in proposal management, or bid management, particularly in industries involving complex or tailored support solutions.
• Demonstrated experience in preparing client proposals, conducting market research, and collaborating across teams to develop support solutions.
• 3-5 years of experience in financial analysis, forecasting, or strategic planning.
• Proven ability to build and manage budgets, analyze trends, and deliver actionable financial insights.
• 3-5 years of experience in leadership or supervisory roles, with a focus on team development and resource planning.
• Strong experience in cross-functional collaboration and stakeholder communication.

Education

• A bachelor’s degree in business administration, Computer Science, Engineering, or a related field. Master’s degree is a plus.
• Equivalent work experience may substitute for formal education depending on the industry.

Certifications (Optional/Preferred):

• Project Management certifications such as PMP or PRINCE2.
• Financial certifications (e.g., CFA, CPA).
• ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental, Orthodontia, and Vision Benefits
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• 401(k) with pre and post-tax options

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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