Operational and Growth Manager

Material Control Systems; Fountain Inn (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Fortus One is seeking an Operations & Growth Manager to blend operations leadership, business development, and customer management into one high-impact role. You will work on the floor, lead customer meetings, and drive day-to-day operations across the facility with a focus on continuous improvement.

The ideal candidate has 1–5 years of experience, demonstrated leadership potential, and strong communication and organizational skills, with willingness to travel to customer locations as needed.

Qualifications

• 1–5 years of experience in operations, manufacturing, logistics, supply chain, project management, customer service, or business development.
• Demonstrated leadership potential and strong communication skills.
• Willingness to travel to customer locations as required.
• Ability to stay calm under pressure and make sound decisions.
• Lean towards hands-on operational work when needed.

Responsibilities

• Coordinate daily warehouse, repair, assembly, and project activities.
• Lead project launches and operational improvement initiatives.
• Monitor productivity, quality, safety, and customer performance metrics.
• Support inventory management and asset tracking programs.
• Develop and improve standard operating procedures.
• Assist with staffing, scheduling, and resource planning.
• Research and identify potential customers and market opportunities.
• Support prospecting, customer visits, and business development efforts.
• Prepare proposals, presentations, pricing support, and customer communications.
• Identify opportunities within existing customer accounts.
• Maintain CRM activity and support pipeline growth.
• Serve as a primary point of contact for assigned customers.
• Lead project coordination and communicate status updates.
• Ensure commitments are delivered on time and with quality.
• Resolve issues quickly and professionally.
• Build long‑term customer relationships.
• Lead by example and earn credibility through action.
• Maintain composure and sound judgment during operational challenges.
• Coordinate and influence team members without relying solely on authority.
• Support training and development of operational personnel.
• Create a culture of accountability, ownership, and continuous improvement.

Skills

Leadership potential

Strong communication

Organizational skills

Hands-on operations

Calm under pressure

Problem-solving

Ownership / self-starter

Willing to travel

Education

Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or related field

Tools

CRM

ERP

WMS

Inventory management systems

Job description

Purpose of the Role

This position is designed to develop Fortus One’s next operational leader. The Operations & Growth Manager will combine business development, customer management, project leadership, warehouse operations, and team leadership into a single high-impact role. The successful candidate will be capable of working on the floor, leading customer meetings, remaining calm under pressure, solving problems quickly, and eventually assuming responsibility for much of the company’s day-to-day operations.

About Fortus One

Fortus One delivers customized materials management, returnable packaging, warehousing, repair, recovery, fabrication, assembly, and supply chain solutions for manufacturers throughout the Southeast and Midwest. We design practical solutions and execute them with accountability, speed, and operational excellence.

Position Summary

The Operations & Growth Manager serves as a bridge between customers, operations, and leadership. The role is intended for an ambitious professional with approximately 1–5 years of experience who wants to build a long-term leadership career and eventually lead a facility, region, or business unit.

Core Responsibilities

Operations Leadership

• Coordinate daily warehouse, repair, assembly, and project activities
• Lead project launches and operational improvement initiatives
• Monitor productivity, quality, safety, and customer performance metrics
• Support inventory management and asset tracking programs
• Develop and improve standard operating procedures
• Assist with staffing, scheduling, and resource planning

Business Development & Customer Growth

• Research and identify potential customers and market opportunities
• Support prospecting, customer visits, and business development efforts
• Prepare proposals, presentations, pricing support, and customer communications
• Identify opportunities within existing customer accounts
• Maintain CRM activity and support pipeline growth

Customer & Project Management

• Serve as a primary point of contact for assigned customers
• Lead project coordination and communicate status updates
• Ensure commitments are delivered on time and with quality
• Resolve issues quickly and professionally
• Build long‑term customer relationships

Leadership & Team Development

• Lead by example and earn credibility through action
• Maintain composure and sound judgment during operational challenges
• Coordinate and influence team members without relying solely on authority
• Support training and development of operational personnel
• Create a culture of accountability, ownership, and continuous improvement

Ideal Candidate

• 1–5 years of experience in operations, manufacturing, logistics, supply chain, project management, customer service, or business development
• Demonstrated leadership potential
• Strong communication and organizational skills
• Comfortable performing hands‑on operational work when needed
• Able to remain calm under pressure and make sound decisions
• Strong problem‑solving and critical‑thinking abilities
• Self‑starter with a strong sense of ownership
• Willing to travel to customer locations when required

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or related field
• Lean Manufacturing or Continuous Improvement experience
• Experience in warehouse, manufacturing, or industrial environments
• CRM, ERP, WMS, or inventory management system experience
• Customer‑facing or sales experience