Business Operations Manager

FORTEM TECHNOLOGIES INC; Lindon (UT); On-site; USD 110,000 - 160,000; Full time

Job summary

Fortem Technologies Inc. seeks a Business Operations Manager to partner with the Chief Business Officer and senior leaders, translating strategic priorities into executable operational plans that connect marketing, revenue operations, engineering, manufacturing, customer programs, and finance.

You will lead process improvements, KPI planning, and cross-functional initiatives, building dashboards and supporting budgeting cycles in a high-growth environment.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years in business operations, strategy, or related role.
• Analytical abilities with data modeling and trend interpretation.
• Leadership, influence, and cross-functional communication.
• Project management skills; PMP a plus.
• Familiarity with ERP/CRM and BI tools (Excel, Tableau, Power BI).

Responsibilities

• Drive process improvements and scalable workflows across departments.
• Partner with CBO and heads to align goals, KPIs, and performance metrics.
• Act as cross-functional connective tissue for marketing, revenue ops, engineering, manufacturing, and finance.
• Build and maintain operational dashboards and reporting frameworks.
• Support FP&A, budgeting, forecasting, and due diligence activities.
• Lead high-priority, cross-functional projects from scoping to delivery.
• Manage vendor/tool relationships (CRM, ERP, PM platforms).
• Enable teams through training and capability development.

Job description

The Business Operations Manager serves as a key operational partner to the Chief Business Officer (CBO) and senior leadership team, driving the systems, processes, and cross-functional alignment that enable Fortem to scale efficiently. This role is responsible for translating strategic priorities into executable operational plans — owning the business rhythm that connects marketing, revenue operations, engineering, manufacturing, customer programs, and finance. The ideal candidate is an analytical, collaborative, and organized individual who thrives in a high-growth, mission-driven environment and is equally comfortable in the data as they are in the boardroom.

Key Responsibilities

• Process Improvement: Conduct efficiency audits across departments, identify bottlenecks, and design scalable workflows that improve productivity and reduce operational friction as the company grows.
• Strategic Planning & Goal Alignment: Partner with the CBO, revenue operations, and department heads to track company-wide goals, KPIs, and performance metrics. Synthesize data into executive-ready insights and recommendations.
• Cross-Functional Collaboration: Serve as a connective tissue across marketing, revenue operations, sales, engineering, manufacturing operations and production, and customer programs — facilitating communication, resolving cross-departmental dependencies, and ensuring strategic alignment.
• Data Analysis & Reporting: Build and maintain operational dashboards and reporting frameworks. Use quantitative and qualitative data to evaluate business performance, surface risks early, and inform strategic decisions.
• Financial Planning & Analysis (FP&A): Partner with Finance and the CBO to support company-wide budgeting, forecasting, and financial reporting cycles. Track performance against plan across departments, identify variances, and surface data-driven recommendations to optimize resource allocation. Support corporate development workstreams — including business case development, financial modeling, and due diligence activities — as directed by the CBO
• Project & Program Management: Lead high-priority, cross-functional initiatives from scoping through delivery. Manage timelines, resources, and stakeholder communications to ensure on-time, on-budget completion.
• Vendor & Tool Management: Evaluate and manage relationships with third-party vendors, software platforms (CRM, ERP, project management), and service providers that support operational efficiency.
• Team Enablement: Partner with HR and department leaders to identify capability gaps across teams and support a high-performance culture.

Requirements

Required Skills & Qualifications

• Education: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• Experience: 5+ years of experience in business operations, strategy, management consulting, or a related role; experience in a technology, defense, or manufacturing environment strongly preferred.
• Analytical Abilities: Highly proficient in data analysis — able to build models, interpret trends, and communicate findings clearly to both technical and non-technical audiences.
• Leadership & Communication: Proven ability to lead cross-functional initiatives, influence without direct authority, manage change, and communicate effectively at all levels of the organization.
• Project Management: Skilled in scoping, planning, and executing complex, multi-stakeholder projects from initiation through completion. PMP or equivalent certification a plus.
• Technical Proficiency: Hands‑on experience with project management platforms (e.g., Asana, Monday.com, Jira), CRM systems (e.g., Salesforce, HubSpot), and data analytics or BI tools (e.g., Excel, Tableau, Power BI).
• Process Mindset: Comfort with ambiguity and a demonstrated track record of designing and implementing scalable processes in fast‑growing or fast‑changing environments.

Preferred Qualifications

• MBA or advanced degree in a relevant field.
• Experience supporting a CBO, COO, CEO, or C‑suite executive in an operational capacity.
• Background in defense technology, UAV/drone technology, government contracting, or hardware+software companies.
• Familiarity with OKR and KPI frameworks and experience supporting company-wide goal‑setting processes.
• Experience with ERP systems (e.g., Odoo, NetSuite, SAP) in a manufacturing or field‑deployment context.
• Active U.S. security clearance or ability to obtain one.