Operational Analyst

Blackstone Technology Group; Colorado Springs (CO); On-site; USD 85,000 - 120,000; Full time

Job summary

Blackstone Talent Group seeks an Operational Analyst to join our Client's team in Colorado Springs. The role focuses on standardizing processes, extracting data, and delivering PowerBI-driven performance reports to support operational decisions.

You will collaborate with cross-functional teams, perform in-depth analyses of workflows, and translate findings into actionable recommendations to improve efficiency and mission alignment.

Qualifications

• 4+ years IT/operations/analytical experience.
• 2+ years extracting, consolidating, and analyzing operational data from multiple sources.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Active DoD Secret Security Clearance (existing or obtained).
• Hands-on experience developing PowerBI reports.
• SQL querying to extract, filter, and aggregate data from relational DBs.
• Willingness to learn dashboard design in BMC Helix.
• Strong analytical skills with ability to identify trends and root causes.
• General knowledge of enterprise environments.
• ITIL Certification (ITIL Foundations) preferred.

Responsibilities

• Collaborate with cross-functional teams to standardize processes and documentation.
• Extract and aggregate operational information to establish performance benchmarks.
• Author and publish structured performance reports using PowerBI.
• Analyze operational workflows to support informed decision-making.
• Identify trends and root causes, providing actionable recommendations.
• Facilitate communication across teams to ensure mission alignment.

Skills

IT/Operations experience

Data extraction & analysis

Microsoft Office

Security clearance

Education

ITIL Foundations

Tools

PowerBI

SQL

BMC Helix

Job description

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking an Operational Analyst to join our Client's team.

Description of Duties:

• Collaborate with various cross-functional teams to develop, refine, and maintain standardized processes and technical documentation.
• Extract and aggregate operational information from multiple different sources of information to establish performance benchmarks and key operational measures.
• Author, publish, and maintain structured performance reports as a citizen developer using PowerBI to showcase operational health.
• Conduct comprehensive, in-depth analysis of operational workflows and mission-critical information to support informed decision-making.
• Apply intuitive analytical skills to identify systemic trends, pinpoint underlying causes of operational issues, and provide actionable recommendations to improve efficiency.
• Facilitate ongoing communication and collaboration across diverse teams to ensure mission alignment and operational synergy.

Basic Requirements:

• Must have 4, or more, years of general IT, operations, or analytical work experience.
• Must have 2, or more, years of direct experience extracting, consolidating, and analyzing operational information utilizing multiple data sources.
• Must be proficient with Microsoft Outlook, Word, and Excel.
• Must have, or obtain, an active DoW Secret Security Clearance.

Desired Requirements:

• Have hands-on experience developing and distributing performance reports using PowerBI.
• Be proficient in writing SQL queries to extract, filter, and aggregate data from relational databases.
• Have the ability and willingness to learn dashboard design and development in BMC Helix.
• Have strong intuitive analysis skills with a proven track record of identifying trends and performing root-cause analysis.
• Have general knowledge of Enterprise Environments.
• Have an ITIL Certification (such as ITIL Foundations).

Security Clearance Required:

Eligible Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilitie