Operation Manager-Upscale Californian Bistro-lounge

The Bungalow Huntington Beach; Long Beach (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

The Bungalow Huntington Beach is seeking an Operation Manager to lead daily operations in a fast-paced bistro environment. The role involves ensuring compliance with California regulations, supporting a positive team culture, and overseeing front-of-house activities.

The ideal candidate will have a minimum of 4 years in hospitality management, knowledge of labor laws, and certifications in food safety and responsible beverage service. Join us to maintain high standards and guest satisfaction.

Qualifications

• Minimum of 4 years of hospitality or restaurant experience in a supervisory role.
• Strong knowledge of California labor laws and responsible alcohol service.
• Good knowledge of California wine and craft cocktails preferred.

Responsibilities

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Support cash handling, POS management, and daily reporting.

Skills

Hospitality experience

Knowledge of California labor laws

Customer service skills

Coaching and feedback ability

Education

California Food Handler Card

California Responsible Beverage Service (RBS) Certification

ServSafe Manager Certification

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Objective

The Operation Manager supports the General Manager in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The Operation Manager helps drive service standards, responsible alcohol service, and a positive team culture. The Operation Manager works closely with the General Manager and Director of Operations to ensure operational excellence, financial performance, and compliance with company policies and California regulations.

Responsibilities

Operations & Leadership:

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks
• Provide coaching, performance feedback, and documentation in partnership with the General Manager

Guest Experience:

• Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service
• Resolve guest concerns promptly and professionally, escalating when necessary
• Uphold service standards and the elevated bistro experience

Responsible Beverage Service:

• Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements
• Confirm staff maintain valid RBS certification and follow ID verification procedures
• Manage situations involving intoxicated guests and document incidents

Financial & Administrative:

• Support cash handling, POS management, daily reporting, and labor cost control
• Assist with ordering, inventory, and vendor coordination for the front of house

Qualifications & Experience

• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards
• Report and document incidents, injuries, and unsafe conditions (California Food Handler Card required, or must be obtained within 30 days of hire)
• California Responsible Beverage Service (RBS) Certification required within 60 days of hire
• ServSafe Manager Certification preferred, or obtained within 30 days of hire
• Minimum of 4 years of hospitality or restaurant experience, including supervisory or management responsibility in an elevated bistro‑upscale environment
• Strong knowledge of California labor laws, wage and hour requirements, and responsible alcohol service
• Good knowledge of California wine and craft cocktails preferred
• Proficiency with POS systems, scheduling software, and Microsoft