Operation Manager (Mitigation)

Nashoba Valley Chamber of Commerce; Fitchburg (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Program

Company Laptop

Company Vehicle

Dental Insurance

Professional Development and Certif.

Job summary

Infinity Property Restoration seeks an experienced Mitigation Operations Manager to oversee all mitigation operations, personnel, equipment, scheduling, and project performance. Lead field teams and coordinate with office staff, estimators, project managers, customers, and insurance professionals to deliver timely, high-quality services.

The role emphasizes profitability, safety, and exceptional customer service, with responsibilities across scheduling, quality control, and client relations.

Qualifications

• 5+ years in restoration industry experience
• Minimum 3 years in management or leadership roles
• IICRC certifications preferred (WRT, ASD, AMRT, FSRT)
• Excellent leadership, communication, and organizational skills
• Ability to manage multiple projects simultaneously
• Valid driver's license with acceptable driving record
• Must speak English

Responsibilities

• Oversee all water, fire, mold, storm, and emergency mitigation projects.
• Schedule technicians, supervisors, and subcontractors daily.
• Ensure projects meet company standards and IICRC guidelines.
• Monitor timelines, productivity, and profitability; address challenges.
• Coordinate emergency response efforts, including after-hours on-call services.

Skills

Leadership

Strategic planning

Project scheduling

Communication

Team management

Customer service

Tools

Encircle

Albi

Job description

Infinity Property Restoration is seeking an experienced and results-driven Mitigation Operations Manager to oversee all mitigation operations, personnel, equipment, scheduling, and project performance. This leadership position is responsible for ensuring emergency services are delivered efficiently, safely, profitably, and with exceptional customer service.

The Mitigation Operations Manager will lead field teams, manage daily operations, monitor project progress, maintain quality standards, and work closely with office staff, estimators, project managers, customers, and insurance professionals.

Salary Range: $90,000.00 - $100,000.00 per year

Benefits

• Annual Base Salary Based on Experience
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Competitive Salary
• 401(k) Program
• Professional Development and Certification Opportunities
• Company Laptop
• Company Vehicle

Requirements

• Minimum 5 years of restoration industry experience.
• Minimum 3 years of management or leadership experience.
• Strong understanding of water, fire, mold, and environmental mitigation.
• IICRC Certifications preferred (WRT, ASD, AMRT, FSRT).
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously.
• Experience with Encircle, Albi, preferred.
• Valid driver's license with acceptable driving record.
• Must speak English
• Physical Requirements
• Ability to visit active job sites regularly.
• Ability to lift up to 50 pounds when necessary.
• Ability to work in various environmental and weather conditions.
• Ability to respond to emergency situations as needed.
• Schedule
• Full-Time Position
• Participation in management on-call rotation required.
• Availability for emergency response situations during evenings, weekends, and holidays as needed.

Success Measures

• The successful Mitigation Operations Manager will:
• Maintain profitable and efficient operations.
• Develop and retain high-performing team members.
• Deliver exceptional customer experiences.
• Ensure jobs are completed on time and within company standards.
• Improve operational processes and team performance.
• Represent Infinity Property Restoration with professionalism and integrity.
• Reports To: Owner / Office Manager

Responsibilities

Operations Management

• Oversee all water, fire, mold, storm, and emergency mitigation projects.
• Manage daily scheduling of technicians, supervisors, and subcontractors.
• Ensure all projects are completed according to company standards and IICRC guidelines.
• Monitor project timelines, productivity, and profitability.
• Review job progress daily and address operational challenges immediately.
• Coordinate emergency response efforts, including after-hours and on-call services.

Team Leadership

• Recruit, train, mentor, and develop mitigation staff.
• Provide ongoing coaching.
• Enforce company policies, procedures, and safety standards.
• Manage employee scheduling, attendance, and accountability.
• Foster a positive, team-oriented work environment.

Quality Control

• Perform job site inspections to ensure quality workmanship.
• Verify proper documentation, drying logs, moisture readings, and equipment monitoring.
• Ensure all required photos and job notes are completed accurately.
• Maintain high customer satisfaction standards.

Customer & Client Relations

• Communicate with homeowners, commercial clients, property managers, and insurance representatives.
• Resolve customer concerns professionally and promptly.
• Participate in client meetings and relationship-building activities.
• Ensure customers receive timely updates throughout the mitigation process.

Equipment & Fleet Management

• Oversee maintenance and organization of all mitigation equipment.
• Monitor equipment inventory and replacement needs.
• Ensure vehicles are maintained, clean, and properly stocked.
• Manage warehouse organization and inventory controls.

Financial & Performance Management

• Review job costs, labor hours, and equipment utilization.

  Monitor Key Performance Indicators (KPIs) Including

  • Revenue goals
  • Gross profit margins
  • Job completion timelines

    Safety & Compliance

    • Ensure OSHA compliance and workplace safety standards.