Mitigation Technician

The Juris Agency; Fitchburg (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid Time Off (PTO)

Job summary

Infinity Property Restoration is seeking a motivated Technician/Supervisor to lead restoration projects and actively perform mitigation and restoration services on job sites in Fitchburg, MA. You will supervise technicians and subcontractors, ensure safety and quality, and maintain clear communication with homeowners and management.

The ideal candidate will be a hands-on leader capable of managing projects from start to finish while upholding company standards and fostering team development.

Qualifications

• Restoration industry experience preferred.
• IICRC certifications preferred but not required.
• Strong leadership and communication skills.
• Ability to lift 50+ pounds regularly.
• Valid driver's license with a clean driving record.
• Experience with Encircle, Albi, or similar restoration software is preferred.

Responsibilities

• Oversee daily job site operations and supervise crew.
• Lead restoration projects from setup to completion.
• Manage subcontractors and ensure safety and quality.
• Document progress with notes, photos, and equipment usage.
• Communicate updates to management and clients.
• Ensure on-time project delivery within standards.
• Maintain records in company software.
• Uphold OSHA safety guidelines.

Skills

Leadership

Communication

Education

IICRC certification

Tools

Encircle

Albi

Job description

Job Description

Infinity Property Restoration is seeking a motivated and experienced Technician / Supervisor to lead restoration projects while actively performing mitigation and restoration services. This position is responsible for overseeing job sites, supervising technicians and subcontractors, ensuring quality workmanship, maintaining safety standards, and delivering exceptional customer service.

The ideal candidate is a hands-on leader who can effectively manage projects from start to finish while maintaining company standards and supporting team development.

Benefits

• Health Insurance
• Dental Insurance
• Paid Time Off (PTO)

Responsibilities

• Restoration Services
• Perform water, fire, mold, storm, and specialty restoration services.
• Set up and monitor drying equipment.
• Complete demolition and mitigation activities as required.
• Conduct moisture readings and document job progress.li>Ensure proper use and maintenance of company equipment.
• Project Supervision
• Manage daily job site operations.
• Supervise technicians, laborers, and subcontractors.
• Ensure projects are completed on schedule and within company standards.
• Communicate project updates to management and office staff.
• Monitor quality control throughout all phases of the project.
• Documentation
• Complete daily job notes and labor logs in company software.
• Take and upload required job photos.
• Document equipment usage and job progress.
• Maintain accurate records of materials and labor utilized.
• Customer Service
• Serve as the primary point of contact on assigned projects.
• Communicate professionally with homeowners, property managers, insurance representatives, and commercial clients.
• Address customer concerns promptly and professionally.
• Maintain a positive and professional company image at all times.
• Safety & Compliance
• Follow all OSHA and company safety guidelines.
• Ensure all team members follow safety procedures.
• Maintain clean, organized, and safe work environments.
• Participate in ongoing training and certification programs.

Requirements

• Restoration industry experience preferred.
• IICRC certifications preferred but not required.
• Strong leadership and communication skills.
• Ability to lift 50+ pounds regularly.
• Ability to work in various environmental conditions.
• Valid driver's license with a clean driving record.
• Ability to operate restoration equipment and tools safely.
• Experience with Encircle, Albi, or similar restoration software is preferred.