Operation Manager

The Elite Maids; Pasadena (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Job summary

Elite Maintenance Service in Pasadena, CA is seeking an experienced Operations Manager to lead daily operations across all service lines and drive efficiency. You will manage and develop a team, implement policies, monitor KPIs, coordinate with vendors, and support budgeting to optimize costs while maintaining high standards of service and safety compliance.

Based in a collaborative, fast-paced environment, the role offers growth opportunities and a chance to shape operational excellence within

Qualifications

• Proven experience leading operations in a service or maintenance environment.
• Strong leadership and people-management abilities.
• Excellent communication and client-facing skills.
• Proficiency in MS Office and operational software.
• Experience coordinating vendors and service providers.

Responsibilities

• Oversee daily operations to ensure efficiency and effectiveness across all service lines.
• Manage and train a team of maintenance staff to uphold service standards.
• Develop and implement operational policies to boost productivity.
• Monitor KPIs and prepare reports for senior management.
• Coordinate with vendors to ensure timely delivery of materials and services.
• Resolve customer complaints and ensure client satisfaction through effective communication.
• Conduct regular inspections to maintain quality control and safety compliance.
• Assist in budgeting and financial management to optimize costs.

Skills

Operations management

Leadership

Client communication

MS Office

Vendor coordination

Tools

MS Office Suite

Operations management software

Job description

About the Role

Join Elite Maintenance Service as our Operation Manager and play a pivotal role in ensuring our operations run smoothly and efficiently. Based in Pasadena, CA, we are dedicated to providing top-notch maintenance solutions while fostering a collaborative and dynamic work environment.

Benefits

• Health insurance

About the Role

Join Elite Maintenance Service as our Operation Manager and play a pivotal role in ensuring our operations run smoothly and efficiently. Based in Pasadena, CA, we are dedicated to providing top-notch maintenance solutions while fostering a collaborative and dynamic work environment.

Responsibilities

• Oversee daily operations to ensure efficiency and effectiveness across all service lines.
• Manage and train a team of maintenance staff to uphold our high service standards.
• Develop and implement operational policies and procedures to enhance productivity.
• Monitor key performance indicators (KPIs) and prepare reports for senior management.
• Coordinate with vendors and suppliers to ensure timely delivery of materials and services.
• Resolve customer complaints and ensure client satisfaction through effective communication.
• Conduct regular inspections to maintain quality control and compliance with safety regulations.
• Assist in budgeting and financial management to optimize operational costs.

Requirements

• Proven experience in operations management, preferably in the maintenance or service industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills to interact with clients and staff.
• Proficiency in operational management software and MS Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Valid driver’s license and a clean driving record.

About Us

Elite Maintenance Service has been serving the Pasadena community for over a decade, delivering exceptional maintenance solutions that our customers can rely on. Our commitment to quality and customer satisfaction has earned us a loyal client base, and our employees thrive in a supportive environment that values teamwork and growth.