Operation Lead

NewCold Coöperatief U.A.; Macon (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

NewCold seeks an Operations Warehouse Lead to support supervisors in daily warehouse operations, coach team members, and develop future leadership talent. This role spends significant time on the floor, spotting improvement opportunities and ensuring safety, quality, productivity, and customer service through established procedures.

You’ll act as a communication bridge with front-line staff, use Power BI to monitor performance, and help maintain operational excellence across the warehouse.

Qualifications

• Experience leading warehouse teams and optimizing daily operations.
• Ability to coach and develop front-line staff and supervisors.
• Strong problem-solving and communication skills.

Responsibilities

• Assist supervisors in coordinating daily warehouse operations.
• Monitor workload and product flow to ensure efficiency.
• Provide direction on loading/unloading and dock management.
• Audit processes for safety, quality and SOP compliance.
• Train new team members and develop coaching plans.
• Monitor performance metrics and support goal achievement.

Skills

Leadership

Coaching

Team management

Power BI

Tools

Power BI

Job description

Build the future of food

At NewCold, we’re shaping the future of the food supply chain. Our warehouses and transport network connect the world’s major food manufacturers with retailers and food service providers.

Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact. Together with advanced robotics and cutting-edge technology, we’re not just keeping up with the times —we’re pioneering smarter, more sustainable operations to keep the world’s food fresh and safe.

To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

Your role as an operation Lead

Key responsibilities:

Position Summary

The Operations Warehouse Lead is a developmental leadership position responsible for supporting supervisors in the execution of daily warehouse operations while building the skills necessary for future leadership opportunities. This role serves as an operational resource, coach, trainer, and problem-solver who helps ensure safety, quality, productivity, customer service, and operational excellence. The Lead is expected to spend significant time on the warehouse floor observing operations, identifying improvement opportunities, coaching team members, and ensuring processes are executed according to established procedures. The role also acts as a communication bridge between front-line team members and supervisors.

Core Responsibilities

Operational Support

• Assist supervisors in coordinating daily warehouse operations.
• Monitor workload and product flow to ensure operational efficiency.
• Support startup meetings and communicate daily priorities and operational goals.
• Help monitor loading and unloading activities to ensure timeliness, quality, and customer compliance.
• Provide direction and feedback regarding loading, unloading, and warehouse processes.
• Assist with dock management, and coordination between departments.
• Resolve operational issues.

Auditing & Quality Assurance

• Conduct case-pick audits to verify accuracy and process compliance.
• Audit outbound loads to ensure customer-specific requirements are met.
• Verify product quality, load quality, and inventory accuracy standards.
• Monitor compliance with SOPs and operational procedures.
• Ensure required documentation is completed accurately and according to company standards.

Training & Development

• Assist in onboarding and training new team members.
• Conduct observations of both new hires and tenured employees.
• Identify coaching opportunities and knowledge gaps.
• Reinforce standard operating procedures and best practices.
• Provide constructive feedback that improves performance and safety.
• Support the development of a positive and engaged team culture.

Performance & Metrics

• Monitor DDT performance and key operational metrics.
• Learn and utilize Power BI reporting tools to analyze business performance.
• Support data-driven decision making by identifying trends and opportunities for improvement.
• Assist supervisors in tracking operational goals and performance indicators.
• Learn goal-setting methodologies and operational planning techniques.

Safety Leadership

• Champion a culture of safety throughout the operation.
• Ensure team members adhere to all safety procedures and policies.
• Conduct floor observations and address unsafe behaviors or conditions.
• Promote accountability and continuous improvement in safety performance.

Supervisor Coverage

• Provide operational support during supervisor absences.
• Assist with directing workflow and addressing immediate operational concerns.
• Help maintain continuity of operations during staffing changes or unexpected events.
• Escalate critical issues appropriately while maintaining operational flow.

Professional Development

• Create and maintain an Individual Development Plan (IDP).
• Establish personal growth objectives and leadership milestones.
• Participate in coaching sessions and developmental reviews.
• Develop leadership, communication, and business management skills.
• Seek opportunities to broaden operational knowledge across all warehouse functions.

Who we are looking for:

We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:

Ready to make an impact?

Our goal is to keep the world’s food fresh and safe with our proprietary technologies and innovative solutions. Join our team and help build a more efficient, innovative, and sustainable food supply chain. Your next career chapter starts at NewCold.

Can we welcome you on board as our new Operation Lead and help continue our successful growth?

NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

NewCold expresses prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.