Operating Systems Software Programmer I - EHRA

nc; North Carolina; Hybrid; USD 82,000 - 122,000; Full time

Job summary

North Carolina Department of Information Technology (NCDIT) is seeking an Operating Systems Software Programmer I (NS) in North Carolina. The role focuses on identity management, including ServiceNow incident handling and directory object administration, with a goal to ensure 24/7 availability.

The position is EHRA exempt and may offer hybrid remote work with weekly onsite requirements. A BS or AS in IT with relevant experience is required, along with strong AD and Azure skills.

Qualifications

• Bachelor's degree in computer science or an IT-related field with 3 years of progressive experience in systems software programming OR
• Associate degree in computer science or IT-related field with 4 years of progressive experience in systems software programming.

Responsibilities

• Manage ServiceNow incidents and requests with customers to triage and resolve Identity Management issues.
• Maintain and manage full lifecycle of directory objects.
• Provide tactical recommendations to ensure 24x7 environments are stable and available.

Skills

Active Directory

Documentation

Entra/Azure

Education

Bachelor's degree in CS or IT-field

Associate degree in CS or IT-field

Job description

Agency

Department of Information Technology

Division

Chief Deputy SCIO

Job Classification Title

Operating Systems Software Programmer I (NS)

Position Number

60089618

Grade

DT09

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

• Salary Range: $81,504 - $122,256
• The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.
• This position may be eligible for hybrid remote work in accordance with state policy and the agency's remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

Key Responsibilities

• Manage ServiceNow Incidents and Requests directly with customers to triage and resolve their Identity Management issues and questions
• Maintain and manage the full lifecycle of directory objects
• Provide tactical recommendations ensuring the 24×7 highly available environments are stable and available

About the Division

Enterprise Active Directory Service (EADS) provides a centralized authoritative directory of information that automates management of network-based resources (such as user data, security, computers, printers, applications and file shares).

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Experience administering Microsoft Active Directory natively or through third‑party tools, with demonstrated knowledge of core AD concepts, Windows Server management, Group Policy administration, and comprehensive directory object management
• Demonstrated experience writing documentation and customer instructions and/or verbally communicate those instructions
• Demonstrated knowledge of Microsoft Entra/Azure support

Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT

Minimum Education and Experience

Bachelor's degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming OR

Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming; or an equivalent combination of education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.