Operating Supervisor, OR Customer Meter Ops - Meter & Test

Orange & Rockland; West Nyack (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan

Paid Time Off

401(k)

Job summary

Orange & Rockland is seeking an experienced supervisor to lead the meter shop and field services teams. The role includes directing installation, maintenance, repair and inspection of metering and test equipment, while ensuring adherence to safety and regulatory guidelines.

The position requires strong leadership, organization, and communication skills, with a focus on productive workloads and on-time service delivery.

Qualifications

• Bachelor's Degree with a minimum of 2 years of related business experience, preferably in utility metering and distribution requirements
• Associate's Degree with a minimum of 4 years of related business experience, preferably in utility metering and distribution requirements
• High School Diploma/GED with a minimum of 5 years of related business experience, preferably in utility metering and distribution requirements

Responsibilities

• Plans, organizes, schedules and assigns workload for meter technician chiefs and technicians and other staff members.
• Prepares requisitions for meters, transformers and metering devices and ensures timely delivery of materials and equipment.
• Conducts monthly inventory of metering devices and ensures supplies are available for installations.

Skills

MS Office

Verbal and written communication

Leadership

Multi-tasking

Education

Bachelor's Degree

Associate's Degree

High School Diploma/GED

Tools

ITRON

FORD

CIMS

AMI software

Job description

Under general guidance of the Manager, supervises assigned personnel in meter reading, field services, and meter and test. Directs the physical installation, maintenance, repair and inspection of all meter, network and test equipment. Ensures that these activities are performed in accordance with applicable safety and environmental instructions and operating procedures in order to affect the safe, timely, efficient, and reliable Customer Service. Ensures compliance with all applicable PSC, Corporate and Section goals and standards.

Core Responsibilities

• Plans, organizes, schedules and assigns workload for CMO meter technician chiefs and technicians and other staff members.
• Prepares all requisitions for the purchase of meters, transformer and/or other metering devices. Orders, coordinates and ensures availability and timely delivery of materials, supplies and equipment.
• Conducts monthly inventory of all metering devices to ensure appropriate material is available for installations.
• Plans, organizes and ensures work is scheduled in the most productive manner possible and assigns personnel to meet goals, commitment dates and daily emergency repairs that are required.
• Coordinates service installations with New Business Representatives and/or Electric Operations to meet customer service dates.
• Review and approve complex billing calculations computed by Revenue Protection Coordinators.
• Administer MAMS Asset Management System in assigned Meter Shop.
• Assigns appropriate personnel as required to meet Companys Collection strategies to reduce outstanding customer arrears.
• Ensures that regulatory testing guidelines are met.
• Ensures that equipment certifications are conducted as prescribed by regulatory agencies.
• Ensures that employees are trained on required items, and that the training is provided to keep certifications current. Schedules personnel to ensure timely completion of training requirements.
• Reviews data capture vehicles to assure the accurate and timely completion of assigned tasks.
• Assists in the development, evaluation and monitoring of standards to determine the satisfactory completion of work assignments.
• Assesses individual performance through field supervision, field visits and review of completed work. Assist direct reports with career development planning.
• Promotes the development of employees, actively participates in leadership development programs such as GOLD and LEAD, provides for employee training and mentoring, and the development of opportunities that support diversity in the workforce.
• Works effectively with internal and external customers in matters related to CMO.
• Assists management in establishing and developing efficient, effective and economical CMO policies and procedures.
• Assures workload is balanced and appropriate staffing is met.
• Promotes and participates in the Company safety and accident prevention programs.
• Participates on teams and special projects as required, including storm duty.
• Directs the departments efforts to install and troubleshooting electric and gas AMI devices.
• Supervises directs in locking gas meters in accordance with PSC guidelines.
• Perform other related assignments as required.

Required Education/Experience

• Bachelor's Degree with a minimum of 2 years of related business experience, preferably in utility metering and distribution requirements or
• Associate's Degree with a minimum of 4 years of related business experience, preferably in utility metering and distribution requirements or
• High School Diploma/GED with a minimum of 5 years of related business experience, preferably in utility metering and distribution requirements

Relevant Work Experience

• Tech savvy with MS Office Suite proficiency in Word, Excel, and Outlook. Required
• Must be detail-oriented and have excellent verbal and written communications skills. Required
• Demonstrated ability to handle multiple assignments. Required
• Must have the ability to effectively interact with customers, support staff and various levels of management. Required
• Must have strong interpersonal, leadership and problem solving skills. Required
• Experience reporting to regulatory agencies and knowledge of regulatory reporting requirements preferred. Preferred
• Working knowledge of ITRON, FORD, CIMS and AMI related computer applications is preferred. Preferred

Licenses and Certifications

• Driver's License Required
• Other: Must become Operator Qualified within 9 months Required

Physical Demands

• Must work at field locations in all weather conditions

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able to work in an outdoor environment in all atmospheric conditions.
• May require extensive walking and climbing.
• Must be able and willing to travel as needed.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.