Operating Room Scheduling Manager

HCA Healthcare; Portsmouth (NH); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition assistance

Employee stock plan

Job summary

HCA Healthcare in Portsmouth, NH is seeking an Operating Room Scheduling Manager to lead centralized scheduling and optimize OR utilization.

You will partner with Surgical Services leadership, supervise staff, and drive process improvements while ensuring compliance with hospital standards. This role offers visibility across divisions and opportunities to implement best practices.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• RN or perioperative clinical background.
• Minimum 5 years in surgical services or healthcare operations, with at least 2 years in a supervisory or management role.
• Lean Six Sigma certification or equivalent process improvement credential.

Responsibilities

• Lead centralized OR scheduling operations for assigned divisions with focus on accuracy and efficiency.
• Supervise scheduling team including hiring, training and evaluations.
• Oversee daily scheduling to optimize OR time and resources.
• Develop scheduling policies aligned with hospital standards and regulatory requirements.
• Monitor call center metrics and improve service levels.
• Collaborate with IT to enhance scheduling systems and tools.

Skills

Leadership

Scheduling

Healthcare operations

Education

Bachelor's degree in healthcare administration or related field

Master's degree preferred

Tools

Lean Six Sigma

Job description

This position is incentive eligible.

Do you have the career opportunities as an Operating Room Scheduling Manager you want with your current employer? We have an exciting opportunity for you to join OR Scheduling which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The Manager of Centralized OR Scheduling is responsible for leading centralized scheduling operations for assigned divisions while maintaining high standards of service, accuracy, and efficiency. The role requires strong leadership, operational oversight, and collaboration with clinical and administrative stakeholders.

This position covers our Capital Division. Candidate must be located in Virginia or New Hampshire.

What you will do in this role

• Collaborate with Surgical Services Director and facility leadership to coordinate, evaluate, customize, and deliver high quality, patient-centered care.
• Supervise and support the centralized OR scheduling team, including hiring, training, performance evaluations, and professional development.
• Oversee the daily operations of surgical scheduling to ensure timely and accurate booking of procedures and optimal use of operating room time and resources.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Develop scheduling policies and procedures in alignment with hospital standards and regulatory requirements and ensure accountability to these policies and procedures.
• Monitor call center metrics (e.g., call volume, response time, abandonment rate) and implement strategies to improve service levels.
• Ensure staff are trained in customer service best practices and equipped to handle high-volume, high-complexity scheduling scenarios.
• Monitor OR block utilization and work with surgical departments to optimize scheduling efficiency.
• Maintain relationships with surgical services, physicians, nursing, anesthesia, and administrative departments to ensure smooth OR operations.
• Facilitate communication and coordination across departments to support seamless surgical workflows.
• Ensure a scheduling representative attends daily 5 Day Look-Ahead meetings and supports the resolution of any issues taken away from these meetings.
• Collaborate with facility team leads to resolve scheduling conflicts and last-minute changes in coordination with clinical teams.
• Analyze scheduling data to identify trends, inefficiencies, and opportunities for improvement or best practice adoption.
• Prepare and present regular reports on OR utilization, case volumes, and cancellations.
• Lead initiatives to streamline scheduling workflows and implement best practices.
• Collaborate with IT and clinical informatics to enhance scheduling systems and tools.

Qualifications

• Bachelor’s degree in healthcare administration, nursing, business, or related field required. Master’s degree preferred.
• RN or clinical background in perioperative services.
• Equivalent work experience may substitute.
• Minimum 5 years of experience in surgical services or healthcare operations, with at least 2 years in a supervisory or management role.
• Lean Six Sigma or process improvement certification

Benefits

OR Scheduling, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.

In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.