OpenShift Cloud SRE — Customer Reliability Lead

Red Hat; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Red Hat is seeking a Customer Site Reliability Engineer to join the OpenShift Managed Cloud Services team. You will lead and automate efforts to ensure high availability and performance for cloud services, while collaborating with TACs, fleet SRE, DevOps, and infrastructure teams.

The role emphasizes customer-facing communication, knowledge sharing, and proactive reliability improvement in a fast-paced environment. Remote-friendly with emphasis on strong leadership during critical incidents.

Qualifications

• Experience with OpenShift/Kubernetes and Linux-based system administration.
• Proficient in cloud platforms (AWS/Azure/GCP) and automation tooling.
• Strong incident response, troubleshooting, and customer-facing communication.

Responsibilities

• Manage large-scale distributed systems to minimize downtime and improve resilience.
• Lead complex incident response and postmortems, coordinating across teams.
• Develop code and automation to improve scalability, reliability, and performance.

Skills

OpenShift/Kubernetes

Linux administration

Cloud platforms (AWS/Azure/GCP)

Automation & scripting

Go (Golang)

Prometheus

Incident response & troubleshooting

Customer-facing communication

Knowledge-Centered Support

Tools

Prometheus

Ansible

Terraform

Docker

Job description

Red Hat is seeking a Customer Site Reliability Engineer to join the OpenShift Managed Cloud Services team. You will lead and automate efforts to ensure high availability and performance for cloud services, while collaborating with TACs, fleet SRE, DevOps, and infrastructure teams.

The role emphasizes customer-facing communication, knowledge sharing, and proactive reliability improvement in a fast-paced environment. Remote-friendly with emphasis on strong leadership during critical incidents.