Senior Site Reliability Engineer Lead

HCL Technologies Limited; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

HCL Technologies Limited in the United States is seeking a Senior Support Lead for Site Reliability Engineering (SRE) to oversee the support and reliability operations. You will lead a team of engineers, drive incidents resolution, and implement scalable solutions to improve uptime and performance.

The role requires strong SRE knowledge, cloud services experience, scripting for automation, and leadership skills to mentor staff and collaborate with cross-functional teams in a fast-paced

Qualifications

• In-depth knowledge of site reliability engineering (SRE) principles and best practices.
• Proficiency in system monitoring, incident management, and performance tuning tools.
• Strong understanding of cloud services, microservices architecture, and containerization technologies.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Experience with scripting languages (e.g., Python, Bash) for automation and tool development.
• Familiarity with agile methodologies and DevOps practices for CI/CD.
• Strong communication and leadership skills to effectively lead a support team and collaborate with cross-functional teams.
• Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

Responsibilities

• Lead and manage a team of support engineers in incident, request, and problem resolution to ensure system uptime and reliability.
• Collaborate with engineering and development teams to implement efficient, scalable solutions that enhance performance.
• Develop and maintain support documentation, SOPs, and best practices for the team.
• Identify opportunities for automation and implement tools to streamline processes.
• Monitor system performance and recommend improvements to optimize reliability.
• Participate in on-call rotations to address critical incidents and ensure 24/7 availability.
• Conduct performance evaluations, provide feedback, and mentor team members.

Skills

SRE principles

Monitoring

Cloud & microservices

Troubleshooting

Scripting

CI/CD

Leadership

Prioritization

Tools

Docker

Kubernetes

Cloud platforms

Terraform

Job description

Requisition ID158647-Posted10/20/2026

The Senior Support Lead in Site Reliability engineering (SRE) will be responsible for overseeing the support and reliability operations within the organization. This role will focus on ensuring the stability, performance, and efficiency of the systems while leading a team of support engineers to provide exceptional service.

Key Responsibilities

• 1. Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.
• 2. Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.
• 3. Develop and maintain support documentation, standard operating procedures, and best practices for the support team.
• 4. Identify opportunities for automation and implement tools to streamline support processes.
• 5. Monitor system performance and provide recommendations for improvements to optimize system reliability.
• 6. Participate in on call rotations to address critical incidents and ensure 24/7 system availability.
• 7. Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.

Skill Requirements

• 1. In-depth knowledge of site reliability engineering (sre) principles and best practices.
• 2. Proficiency in system monitoring, incident management, and performance tuning tools.
• 3. Strong understanding of cloud services, microservices architecture, and containerization technologies.
• 4. Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• 5. Experience with scripting languages (e.g., python, bash) for automation and tool development.
• 6. Familiarity with agile methodologies and devops practices for continuous integration and delivery.
• 7. Strong communication and leadership skills to effectively lead a support team and collaborate with cross functional teams.
• 8. Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

Other Requirements

• 1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.