Open Text Focus System Analyst Level 4

Sirius Technical Services, Inc.; Tampa (FL); Hybrid; USD 74,464 - 106,055; Full time

Job summary

Sirius Technical Services, Inc. is seeking an experienced OpenText Focus Systems Analyst IV in Tampa, FL to support mission-critical enterprise applications. This role involves coordinating with technical teams and business stakeholders while providing production support and troubleshooting application issues.

The ideal candidate will possess strong analytical and problem-solving skills, with a background in enterprise software support, SDLC methodologies, and agile environments. The position offers a hybrid working model.

Qualifications

• 5+ years of experience supporting enterprise applications, business systems, or enterprise software platforms.
• Experience with SDLC methodologies and Agile environments.
• Strong understanding of application troubleshooting and incident management.

Responsibilities

• Provide production support for enterprise applications and business-critical systems.
• Troubleshoot application issues, perform root cause analysis.
• Create and maintain technical documentation, process flows, and support procedures.

Skills

Analytical skills

Troubleshooting

Cross-functional communication

Production support

Agile methodologies

Education

Bachelor's degree in Information Technology or related field

Tools

Jira

Confluence

Azure DevOps

Job description

OpenText Focus Systems Analyst IV

Location: Tampa, FL (Hybrid – 4 Days Onsite)
Pay Rate: $65.52/hour
Duration: Long-Term Contract

Sirius Talent is seeking an experienced OpenText Focus Systems Analyst IV to support enterprise content management and business-critical applications within a large utility organization. This role will serve as a key liaison between business stakeholders and technical teams, supporting production systems, application integrations, troubleshooting efforts, testing activities, and enterprise application lifecycle management.

The ideal candidate will have experience supporting enterprise applications in complex environments and possess strong analytical, troubleshooting, and cross-functional communication skills. Candidates with OpenText, SAP, VIM, ECM, or enterprise content management experience are highly preferred.

Key Responsibilities

• Provide production support for enterprise applications and business-critical systems.
• Troubleshoot application issues, perform root cause analysis, and coordinate resolution efforts across technical and business teams.
• Support OpenText-focused applications, integrations, workflows, and document management processes.
• Gather, analyze, and document business and functional requirements.
• Participate in system enhancements, upgrades, releases, and application lifecycle activities.
• Coordinate and support User Acceptance Testing (UAT), regression testing, and defect management activities.
• Work closely with business stakeholders, developers, infrastructure teams, and third-party vendors.
• Monitor and support application performance, data integrity, and operational stability.
• Assist with release planning, deployment validation, and post-production support.
• Create and maintain technical documentation, process flows, and support procedures.
• Support Agile and SDLC processes utilizing tools such as Jira, Confluence, and Azure DevOps.

Required Qualifications

• 5+ years of experience supporting enterprise applications, business systems, or enterprise software platforms.
• Experience with production support, application troubleshooting, and incident management.
• Strong understanding of SDLC methodologies and Agile environments.
• Experience supporting UAT, regression testing, and defect remediation activities.
• Experience with Jira, Confluence, Azure DevOps, or similar tools.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively with both technical and non-technical stakeholders.
• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field preferred.

Preferred Qualifications

• OpenText Content Server, Capture Center, Enterprise Scan, Web Viewer, VIM, ICC, or Directory Services experience.
• SAP integration experience.
• Enterprise Content Management (ECM) experience.
• SQL/database troubleshooting experience.
• C# or API integration exposure.
• Utility, energy, financial services, healthcare, or other large enterprise environment experience.

Why This Role?

This is an opportunity to support mission-critical enterprise applications within a highly collaborative environment while working alongside business leaders, technical teams, and enterprise stakeholders. The position offers exposure to large-scale enterprise systems, integrations, and application support initiatives that directly impact business operations.

Sirius Talent and its clients are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.