Store Team Leader

Goodwill of Central and Southern Indiana, Inc.; Franklin (VA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive health plan

Paid time off

Retirement planning options

Discount programs

Mental health support services

Job summary

Goodwill of Central and Southern Indiana, Inc., located in Virginia, is seeking a full-time Store Team Leader. In this role, you will assist the Store Leader in executing store operational goals and managing staff effectively.

The ideal candidate will demonstrate strong communication skills, coaching capabilities, and a commitment to Goodwill’s mission. Benefits include comprehensive health plans and generous paid time off, ensuring a supportive work environment.

Qualifications

• Demonstrated capability in a service-related industry.
• Ability to oversee the work of others.
• Effective feedback and guidance skills.
• Ability to articulate thoughts and ideas.

Responsibilities

• Assist the Store Leader in operational goals.
• Provide coaching and training to employees.
• Complete day-to-day tasks efficiently.

Skills

Staff Management

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Critical Thinking

Job description

Position Status: Full-Time | Hourly Rate: $15 | Location: 1530 N. Morton Ave., Franklin, IN 46131

Job Summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

• Staff Management and Development (30%) – Provides coaching and training to hourly employees on daily tasks; participates in hourly associate recruitment including pre‑screening and interviewing; seeks opportunities for professional development for self and team.
• Operations (60%) – Completes day‑to‑day tasks and suggests efficiency improvements; represents Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Financial Management and Reporting (10%) – Acts as a steward of resources, tracks and measures day‑to‑day sales, production goals, and donations.

Required Competencies

• Degree and Credential Requirements – None. We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.
• Supervisory Expertise – Oversees the work of others, either directly or indirectly, in a service‑related industry.
• Coaching – Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication Skills – Articulates thoughts and expresses ideas effectively using oral, written, visual, and non‑verbal communication skills, as well as listening skills to comprehend customers' needs.
• Customer Focus – Ability to see, comprehend, and relate with customers in an impartial manner; builds and maintains customer satisfaction.
• Technical Knowledge – Familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Results‑Oriented – Recognizes important results and takes steps to achieve set goals.
• Critical Thinking – Uses judgment and reasoning to identify strengths and weaknesses of solutions.
• Ethical – Adheres to procedures and protocols, maintains confidentiality, and follows Goodwill’s values.

Preferred Competencies

• Industry Expertise – Experienced in a warehouse environment and knowledgeable of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Hard to Very Hard Physical Work – Must be able to spend >8 hours sitting, standing, walking, stooping, kneeling, crouching; use hands to grasp, carry, touch products and machinery; lift 10–50 pounds; manage exposure to moderate noise and temperature variations.

Benefits

• Continuing education and leadership development; tuition reimbursement.
• Comprehensive health plan.
• Generous paid time off (PTO) and paid holidays.
• Sabbatical and parental leaves.
• Life, dental and vision insurance.
• Short‑ and long‑term disability plans.
• Nationally recognized preventive health and wellness program.
• Section 125 pretax health spending account, dependent care spending account, and premiums.
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire.
• Retirement planning options with generous company match.
• Free mental health support services up to 15 free counseling sessions for you and any family members.
• Free nurse health coaching services on site.
• Daily pay options available.

Equal Employment Opportunity

Goodwill is an EEO Employer/Vet/Disabled employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.