Store Team Leader

Goodwill of Central & Southern Indiana; Plainfield (IN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Continuing education and leadership

Comprehensive health plan

Generous PTO and holidays

Sabbatical and parental leaves

Life, dental and vision insurance

Short- and long-term disability plans

Wellness program

Pre-tax spending accounts

Discount programs including 20% off

Job summary

Goodwill of Central & Southern Indiana is seeking a Store Team Leader to assist the Store Leader and management team in meeting annual operating goals. You will coach hourly staff, participate in recruitment, and drive daily operations with a focus on customer satisfaction and adherence to company policies.

The role emphasizes leadership, coaching, and operational excellence in a retail environment, with a strong commitment to Goodwill’s mission and values.

Qualifications

• Supervisory experience in a service-related environment (retail, hospitality, etc.).
• Coaching and development of hourly staff.
• Strong written and verbal communication; effective listening.
• Customer-focused approach with service excellence.
• Basic computer and internet navigation skills.
• Goal-driven with ability to identify and act on priorities.
• Analytical thinking to evaluate processes and outcomes.
• Commitment to ethical practices and confidentiality.

Responsibilities

• Lead and coach store staff to achieve daily tasks and goals.
• Participate in recruitment, pre-screening, and interviewing as needed.
• Implement efficiency improvements and align with Goodwill's mission and values.

Skills

Supervisory Expertise

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Job description

Position Status: Full-Time

Hourly Rate: $16

Location/Address: 3724 Shady Lane Plainfield, IN 46168

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

Staff Management and Development - 30%

• Provides coaching and training to hourly employees on daily tasks.

• Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.

• Seeks out opportunities for professional development for both self and other team members.

Operations - 60%

• Completes day-to-day tasks and suggests efficiency improvements.

• Integrates, represents, and communicates Goodwill's Mission, Vision, and Values to internal and external customers at all times.

Financial Management and Reporting - 10%

• Acts as a good steward of resources available at the site including people, time, and money.

• Tracks and measures day-to-day sales, production goals, and donations.

Required Competencies

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.

• Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)

• Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

• Technical Knowledge - Has familiarity with computers and relevant software including basic computer and Internet navigation skills.

• Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.

• Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.

Preferred Competencies

• Industry Expertise - Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds.

• Can manage frequent exposure to moderate noise and temperature variations.

Benefits:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Discount programs including 20% discount off Goodwill retail stores immediately upon hire

• Retirement planning options with generous company % match

• Free mental health support services with up to 15 free counseling sessions for you and any family members

• Free nurse health coaching services on site

• Daily pay options available

Mission and Values: click here (for IN) and here (for IL)

Goodwill is an EEO Employer/Vet/Disabled employer