Store Team Leader

Goodwill of Central and Southern Indiana, Inc.; United States; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Continuing education and leadership development

Comprehensive health plan

Generous paid time off (PTO)

Sabbatical and parental leaves

Life, dental and vision insurance

Short- and long-term disability plans

Wellness program

20% discount off Goodwill retail stores

Generous retirement plan match

Mental health support services

Free nurse health coaching services

Daily pay options available

Job summary

Goodwill of Central and Southern Indiana, Inc. is seeking a full-time Store Team Leader to assist in executing store operational goals and managing the team. Located at Jefferson Ridge, responsibilities include coaching hourly employees and improving operational efficiency.

Ideal candidates should have strong supervisory skills, effective communication abilities, and a focus on customer satisfaction. The position offers comprehensive benefits including health plans, paid time off, and ongoing education support.

Qualifications

• Ability to oversee others in a service-related industry.
• Provides effective guidance and feedback.
• Strong oral and written communication skills.
• Ability to build customer satisfaction.
• Familiarity with computers and relevant software.
• Recognizes important results and steps needed to achieve them.
• Uses judgment to identify strengths and weaknesses.
• Adheres to procedures and maintains confidentiality.

Responsibilities

• Assists management in executing store operational goals.
• Implements daily operational tasks and efficiency improvements.
• Tracks and measures sales, production goals, and donations.

Skills

Supervisory Expertise

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Job description

This position is full-time, pays $15 an hour and is based out of our Jefferson Ridge location (address is 3520 E Jefferson Ridge Drive, Jeffersonville, IN 47130).

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

Staff Management and Development (30%)

Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process including pre‑screening and interviewing candidates, as needed. Seeks out opportunities for professional development for both self and other team members.

Operations (60%)

Completes day‑to‑day tasks and suggests efficiency improvements. Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.

Financial Management and Reporting (10%)

Acts as a good steward of resources available at the site including people, time, and money. Tracks and measures day‑to‑day sales, production goals, and donations.

Required Competencies

• Degree and Credential Requirements – NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Supervisory Expertise: Oversees the work of others, either directly or indirectly, in a service‑related industry (e.g., retail, hospitality, food, etc.).
• Coaching: Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual and non‑verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Customer Focus: Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Technical Knowledge: Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Results‑Oriented: Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
• Critical Thinking: Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ethical: Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Preferred Competencies

• Industry Expertise – Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Other Requirements

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Hard to Very Hard Physical Work – Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10–50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short‑ and long‑term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site
• Daily pay options available

Equal Employment Opportunity Statement

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.