Store Team Leader

Goodwill of Central & Southern Indiana; Indiana (PA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Continuing education and leadership development

Tuition reimbursement

Health plan

Generous PTO and holidays

Discount programs

Daily pay options

Job summary

Goodwill of Central & Southern Indiana is seeking a Store Team Leader in Indiana to assist in executing store operational goals, coaching staff, and improving efficiency. The position requires strong supervisory and communication skills, with a focus on customer service. Benefits include tuition reimbursement, health plans, and a comprehensive benefits program. The role involves significant physical activity and managing a diverse team.

Qualifications

• Candidates must demonstrate capability and prior experience relevant to the role.
• Ability to oversee the work of others in service-related industries.
• Effective feedback provision to help team members achieve goals.

Responsibilities

• Provides coaching and training to hourly employees.
• Completes day-to-day tasks and suggests efficiency improvements.
• Acts as a steward of resources and tracks sales and donations.

Skills

Supervisory Expertise

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Tools

Basic Computer Skills

Job description

Event Information

We’re hosting open interviews. Date and time: Tuesday, May 12, from 1:00 p.m. to 5:00 p.m. Location: 1530 N. Morton Avenue, Franklin, IN 46131.

Position Status

Full-Time

Hourly Rate

$15

Job Summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Responsibilities

• Staff Management and Development – 30%: Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed. Seeks out opportunities for professional development for both self and other team members.
• Operations – 60%: Completes day-to-day tasks and suggests efficiency improvements. Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Financial Management and Reporting – 10%: Acts as a good steward of resources available at the site including people, time, and money. Tracks and measures day-to-day sales, production goals, and donations.

Required Competencies

• Degree and Credential Requirements – NONE. We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Supervisory Expertise – Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food).
• Coaching – Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication Skills – Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Customer Focus – Delivers excellent service to internal and external customers and maintains customer satisfaction with the products and services offered.
• Technical Knowledge – Familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Results-Oriented – Recognizes what results are important and what steps to take to achieve goals.
• Critical Thinking – Uses judgment and reasoning to identify strengths and weaknesses of alternative solutions.
• Ethical – Adheres to procedures and protocol, including maintaining confidentiality in passwords and adherence to Goodwill’s values.

Preferred Competencies

• Industry Expertise – Has worked in a warehouse environment and is knowledgeable of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• Hard to Very Hard Physical Work – Able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Ability to move and lift 10-50 pounds.
• Can manage frequent exposure to moderate noise and temperature variations.

Benefits

• Full-time employees may participate in a comprehensive benefits program that includes: continuing education and leadership development, tuition reimbursement, comprehensive health plan, generous PTO and holidays, sabbatical and parental leaves, life, dental and vision insurance, disability plans, wellness programs, pre-tax spending accounts, and discounts.
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire.
• Retirement planning options with company match.
• Free mental health support services with counseling for employees and family members, and on-site nurse health coaching.
• Daily pay options available.

Goodwill is an EEO Employer/Vet/Disabled employer.

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