OPEN: ERP Business Analyst

goNorthScope; Seattle (WA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

goNorthScope is seeking an Implementation Specialist to reinforce our implementation team. The successful candidate will engage with customers, ensuring that our ERP software is effectively utilized and installed.

With a remote work setup, we require candidates from the greater Seattle area, committing to high-quality customer service and technical support. This role involves troubleshooting, training, and collaboration with our development team to enhance software functionality.

The ideal candidate has experience in ERP systems, strong communication skills, and an eagerness to learn and adapt.

Qualifications

• Familiarity with ERP and/or accounting systems for medium-to-large-scale businesses.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team environment.

Responsibilities

• Configure and train on the NorthScope software.
• Manage project management tasks for implementations.
• Troubleshoot system issues and resolve them.

Skills

Customer service

Business systems experience

Analytical skills

Verbal communication skills

Interpersonal skills

Education

AA or BA/BS in Business, Accounting, MIS, Computer Science

Tools

Microsoft SQL Server

JIRA

Excel

Job description

We created NorthScope, an ERP application designed specifically for food manufacturing companies. In addition to providing the software, we also assist in the implementation, and we provide ongoing support and services.

The role of Implementation Specialist is important because we exist to solve customer problems and make their lives easier. One way we do this is by ensuring our software works as intended and that it’s easy to use. Our implementation department is responsible for ensuring our application is correctly installed and implemented and that our customers are using it to its full potential.

Your role would be to work with other members of our implementation team troubleshooting customer support tickets as well as working on new implementations to provide strong process and configuration support for the team. We need help with training, system setup, data analysis, report design and more.

We’re searching for someone with a passion for customer service, who is unhappy with anything but complete success, is comfortable with a variety of technology, and has experience with business systems. We need someone that wants an opportunity to learn more about ERP Business Software while making a positive impact serving customers and exceeding their expectations.

A Day in the Life

Most of your time each day will be spent interacting with customers by helping them use the software more effectively, working on implementation tasks, and troubleshooting issues.

In a typical week, you will work closely with our:

• Implementation Team to help train, support, and implement NorthScope software.
• Development team to elevate software bugs or areas of the software we can improve.
• Product Manager to ensure customer requests are added to the development roadmap.
• Customers and Implementation team to troubleshoot issues, train end users, analyze data, and answer questions.

Not every help request comes with perfect information, so this role requires you to be able to think like a business analyst when information is not complete. Someone will excel in this role if they are the type that likes to take on a messy problem from a customer with minimal information and return it solved in a clear and concise manner while working both alone and as part of a team.

Duties & Responsibilities

• Learn how to configure and train on the NorthScope software.
• Manage and maintain project management tasks for ongoing implementations.
• Take direction from the Implementation Manager on what to work on and how to be a highly contributing member of the team.
• Learn the basic functionality of Microsoft SQL Server and related tools.
• Provide excellent customer service to our customers by quickly and accurately resolving their support requests.
• Update support tickets in JIRA, assign them, prioritize, and keep track of their progress.
• Communicate with customers and project leads while they have open issues.
• Troubleshoot system issues and resolve them.
• Document any discovered software bugs.
• Other duties as assigned.

Experience & Skills You Must Have

This is a comprehensive list of all the potential areas you will be exposed to. Applicants are expected to have familiarity with everything on the list and work experience with MOST of them.

• ERP and/or accounting systems for medium‑to‑large‑scale businesses.
• Financial reconciliation experience including an understanding of sub‑ledger and general ledger interaction.
• Strong written and verbal communication skills to translate support issues into solutions.
• Proven relationship building and interpersonal skills to effectively work within our team.
• Excellent analytical and problem‑solving skills coupled with a high level of initiative and responsibility.
• Strong interpersonal skills and demonstrated effectiveness working in a team environment.
• Strong Excel experience.
• Ability to conform to shifting priorities, demands and timelines.
• Enjoy working in a dynamic, multi‑disciplinary team environment.
• AA or BA/BS in Business, Accounting, MIS, Computer Science, or equivalent work experience.

Other Nice to Have Skills

• Microsoft SQL Server
• Experience with JIRA
• Experience with accounting software
• Work or educational background in tax preparation, financial report reading and analysis

Our Culture

Everything we do is a reflection of our core values. Therefore, we ask that you view our culture to ensure we’re a good fit for you, just as you are for us before submitting an application.

The Fine Print

The work is primarily remote. However, we do regularly meet in person, so we are only looking for candidates in the greater Seattle area.

Direct applicants only, please (no recruiters).