Open Enrollment Program Manager

VIAVI Solutions

United States

On-site

USD 45,000 - 48,000

Full time

14 days+

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Job summary

A leading technology firm is seeking an OE Program Manager to oversee the U.S. Open Enrollment process. The ideal candidate will have 5-7 years of experience in employee benefits, strong project management skills, and proficiency with benefits administration platforms like Tri-Ad, Workday, and ADP. Responsibilities include managing OC logistics, stakeholder collaboration, and communication strategies. This is a mid-senior level, contract position.

Qualifications

5-7 years in employee benefits or HR operations, with 3 years managing U.S. Open Enrollment.
Hands-on experience with benefits administration platforms.
Strong project management skills and ability to manage timelines.

Responsibilities

Lead and manage U.S. Open Enrollment process.
Drive end-to-end planning and execution.
Create and manage enrollment communications.

Skills

Relationship Management

Critical Evaluation

Project Management

Problem Solving & Agility

Communication

Knowledge Application

Customer Focus

Tools

Tri-Ad

Workday

ADP

Job description

VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. And, we are also at the forefront of optical security – we bend light to develop and deliver optical solutions that provide security to the world’s currencies and safety and performance applications for consumer electronics and spectrometry.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

The Human Resources department is looking for an OE Program Manager with a strategic and people centered focus on benefit plan administration, data integrity.

The ideal candidate will bring deep expertise in benefits, process efficiency, strong analytical and communication skills, and an ability to build trust across departments by translating policy into practice.

What You’ll Do:

The Benefits Program Manager will lead and manage all aspects of the annual U.S. Open Enrollment (OE) process to ensure a smooth and successful experience for employees and stakeholders. This includes strategic planning, execution, and coordination across systems, communications, and vendor partnerships.

Key Responsibilities:

OE Leadership: Own the full lifecycle of the U.S. Open Enrollment process, including timeline development, system readiness, communications, and stakeholder alignment.
Project Management: Drive end-to-end OE planning and execution, ensuring milestones are met and cross-functional collaboration is maintained.
System Testing: Manage the setup and testing of enrollment platforms (Tri-Ad, Workday, ADP) to ensure accurate reflection of plans, eligibility, rates, and user experience.
Communication & Materials: Create and manage OE communications, including employee guides, FAQs, digital content, and presentations in collaboration with internal teams.
Stakeholder Collaboration: Partner with HR, Payroll, IT, Legal, and other teams to align on OE strategy and resolve issues efficiently.
Vendor Coordination: Act as the primary contact for benefit providers, coordinating plan updates, confirming system readiness, and ensuring timely delivery of required inputs.
Education & Training: Deliver OE presentations and webinars for HR partners and employees to ensure understanding and engagement.

This role requires strong project management, communication, attention to detail, and the ability to navigate benefit systems and vendor relationships in a fast-paced environment.

The Skills We Are Looking For:

Relationship Management – Provides guidance at all levels; builds trust, credibility, and respect as a fair and objective partner.
Critical Evaluation – Analyzes problems, considers alternatives, and identifies optimal solutions; actively listens to clarify needs.
Project Management – Prioritizes and drives actions to meet goals; engages participants to deliver timely and effective outcomes.
Problem Solving & Agility – Reviews complex issues and adapts quickly; collaborates to generate practical, forward-thinking solutions.
Communication – Conveys information clearly through verbal, written, and facilitated formats; tailors messaging for diverse audiences.
Knowledge Application – Interprets and applies local, state, and federal regulations; strengthens processes through continuous improvement.
Customer Focus – Delivers approachable, informed support; centers employee needs while upholding compliance and consistency.

The Experience You Need to Have:

Required Experience:

5 -7 years of experience in employee benefits, HR operations, with at least 3 years specifically managing U.S. Open Enrollment processes.
Hands-on experience with benefits administration platforms such as Tri-Ad (or similar), and HRIS/Payroll systems like Workday and ADP.
Demonstrated experience in project management - ability to manage complex, cross-functional timelines and deliverables under tight deadlines.
Proven ability to test and validate system configurations, including plan rules, rates, and eligibility.
Experience developing and executing benefits communication strategies and creating OE materials (guides, FAQs, presentations).
Strong background in vendor management, including coordinating across multiple providers and resolving implementation issues.
Experience leading employee training sessions or webinars related to benefits or OE.

Seniority level