(ONT) OPERATIONS MANAGER - $60K-$65K + Car Privileges

Europcar; Ontario (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Employee discounts

Referral bonus

Life Insurance

AD&D Insurance

FSA

Parental leave

Employee assistance program

Job summary

Fox Rent A Car seeks an Operations Manager to oversee high-volume rental operations, lead a sales-driven team, and optimize fleet readiness and customer flow. You will forecast staffing needs, monitor performance, and drive real-time decision-making to balance customer satisfaction with profitability.

The role emphasizes process improvement, data-driven reporting in Excel, and cross-functional collaboration across departments in a fast-paced environment.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily operations to ensure smooth customer experiences from arrival to departure.
• Lead, coach, and develop a high-performing sales-driven team.

Skills

Analytical thinking

Leadership

Communication

Problem-solving

Organizational skills

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Job description

## **Job Description*****Run A Tighter Operation. Deliver Better Results.*** Fox Rent A Car is seeking a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person anticipates challenges, leads with confidence, and makes smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure, lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.**Your Primary Focus Is To:****Operational Leadership*** Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service* Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles* Forecast staffing and fleet needs using historical data and market trends* Monitor workflows and eliminate operational bottlenecks* Anticipate unexpected demand and implement plans to maintain smooth performance* Identify and resolve slowdowns across departments**Team Leadership & Development*** Lead, coach, and develop a sales-driven team to meet revenue and performance goals* Monitor productivity and follow up consistently on team performance* Participate in recruiting, interviewing, and hiring team members* Develop and enhance cross-training programs to strengthen team flexibility* Foster a culture of accountability, collaboration, and continuous improvement**Performance & Reporting*** Monitor KPIs and adjust operational strategies to drive results* Generate and present detailed performance reports using advanced Excel* Make real-time decisions that balance customer satisfaction with company profitability**Process Improvement*** Use operational data to improve workflows and staffing strategies* Simplify processes to increase efficiency and reduce delays* Encourage team members to contribute ideas that improve overall performance**Education and Experience:*** High school diploma or GED required, college degree preferred* Experience with real-time monitoring tools and operational systems* Proven ability to lead and coach a performance-driven sales team**What You Bring:*** Strong analytical, problem-solving, and organizational skills* Advanced proficiency in Microsoft Excel for data analysis and reporting* Strong communication and leadership skills**We Offer:*** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus* Company-paid Life Insurance* Company-paid AD&D Insurance* Flexible spending account* Parental leave* Employee assistance program*We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees.*