Onsite Workplace Tech & AI Enablement Specialist (NY)

Legora; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

401(K) with company match

Unlimited PTO

Pre-tax commuter benefits

Life Insurance + STD/LTD

Free One Medical membership

Job summary

Legora’s New York office seeks a hands-on Workplace Technology Specialist to keep laptops, meeting rooms, and office connectivity running smoothly. You’ll own daily support requests, onboard new hires, and contribute to office technology projects under the Workplace Technology Lead.

This onsite role in New York five days a week offers collaboration with Workplace, Office Managers, EAs, and IT teams while you build technical skills and make a measurable impact on how Legora operates daily.

Qualifications

• 3+ years of hands-on IT support, workplace technology, desktop support, or similar experience.
• Troubleshoot macOS devices, common business applications, peripherals, and basic network issues.
• Communicate clearly with technical and non-technical colleagues; patient and calm when helping quickly.
• Thrive in a fast-paced startup environment; assess urgency and keep colleagues informed.

Responsibilities

• Be a helpful, responsive first point of contact for employees. Troubleshoot laptop, application, account, peripheral, and connectivity issues through our shared service desk and in person.
• Help new hires get productive from day one: stage devices, complete approved account and access setup, check equipment, and introduce colleagues to Legora's tools.
• Keep meeting rooms ready to use. Run regular AV checks, troubleshoot conferencing equipment, and support all-hands, events, and important meetings.
• Assist with office moves, desk setups, equipment installations, and vendor visits.
• Write clear support guides and improve repeatable tasks; test automation and AI-assisted support workflows.

Skills

IT support

Desktop support

Troubleshooting

Customer service

Tools

Jira Service Management

ServiceNow

Freshservice

Serval

Job description

Legora’s New York office seeks a hands-on Workplace Technology Specialist to keep laptops, meeting rooms, and office connectivity running smoothly. You’ll own daily support requests, onboard new hires, and contribute to office technology projects under the Workplace Technology Lead.

This onsite role in New York five days a week offers collaboration with Workplace, Office Managers, EAs, and IT teams while you build technical skills and make a measurable impact on how Legora operates daily.