Onsite Warehouse IT Support Technician

Penguin Random House; Crawfordsville, Northern (IN, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Penguin Random House LLC in Crawfordsville, IN is seeking a Desktop Support Analyst to provide hands-on technology support for a high-volume warehouse and distribution operation. You will support Windows desktops, kiosks, RF handheld devices, barcode scanners, mobile computers, and printers essential to daily warehouse activities, working closely with IT teams.

The role emphasizes strong customer service, troubleshooting hardware and network issues, and collaborating with both local and remote

Qualifications

• 3+ years of desktop, end-user, field, or technical support experience.
• Strong hands-on experience supporting Windows desktops, laptops, hardware, peripherals, printers, mobile devices, Microsoft 365, and common enterprise applications.
• Working knowledge of wired and wireless networking, including connectivity troubleshooting and basic network patching.
• Strong troubleshooting skills with the ability to diagnose hardware, software, device, and connectivity issues, investigate unfamiliar problems, and engage appropriate resources when needed.
• Excellent customer-service and interpersonal skills, with the ability to communicate effectively with employees of varying levels of technical knowledge.
• Ability to prioritize issues based on operational impact, work independently in a fast-paced environment, and collaborate effectively with local and remote IT teams.
• Professional, dependable, and comfortable providing hands-on support throughout a warehouse environment.

Responsibilities

• Provide onsite technical support for warehouse, operations, maintenance, and administrative employees across multiple shifts, prioritizing issues based on business and operational impact.
• Install, configure, troubleshoot, repair, replace, and deploy Windows workstations, kiosks, monitors, peripherals, and related equipment, including equipment moves and technology refresh activities.
• Support warehouse and mobile technology, including RF handhelds, barcode scanners, mobile computers, mobile devices (Android and iOS), operational devices, and network, thermal, and label printers.
• Support Microsoft 365, Outlook, Teams, internal and web applications, wired and wireless connectivity, basic network patching, and related end-user technology.
• Support conference room technology, including Cisco audio/video systems and routine monthly room checks; coordinate with internal IT teams and vendors, escalating critical issues and maintaining ownership through resolution.
• Support employee onboarding/offboarding; document incidents and requests in ServiceNow; receive, inventory, track, and maintain IT equipment and technology assets.
• Provide occasional after-hours support as business needs require and participate in an on-call support rotation as assigned.

Job description

Penguin Random House LLC in Crawfordsville, IN is seeking a Desktop Support Analyst to provide hands-on technology support for a high-volume warehouse and distribution operation. You will support Windows desktops, kiosks, RF handheld devices, barcode scanners, mobile computers, and printers essential to daily warehouse activities, working closely with IT teams.

The role emphasizes strong customer service, troubleshooting hardware and network issues, and collaborating with both local and remote