Onsite Verifications Support Pro – Tampa

iDme Technologies Corp; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid training and ongoing professional

Paid Time Off

Job summary

ID.me, a leading digital identity company, seeks a Member Support Representative II - Verifications in Tampa, FL. You will conduct inbound video verification calls, guide members through the process, and ensure secure handling of sensitive information.

This in-office role offers full-time hours with multiple shifts, paid training, and benefits. You will collaborate with team leads, stay updated on policies, and deliver excellent customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of experience in a customer support role, preferably in a contact center.
• Minimum 6 months of experience using Mac and/or PC platforms for daily operations.
• Ability and willingness to work in-office five days per week.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and capable of de-escalating conflict.
• Punctuality and reliability in attendance.
• Proficiency in using Zoom.
• Proficiency in using Google Suite.
• Proficiency in using Zendesk.
• Ability to handle sensitive information with confidentiality.
• Thrives in a fast-paced environment with changing priorities.
• Team player with a strong, self-managing work ethic.
• Self-starter with a passion for learning and continuous improvement.

Responsibilities

• Conduct inbound video verification calls with members, ensuring a friendly and professional experience.
• Verify member identities across multiple communities by requesting and validating required documentation.
• Address member inquiries and concerns related to the verification process.
• Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution.
• Collaborate with team leads to enhance the verification process.
• Stay updated on company policies, procedures, and industry regulations.

Skills

Customer service

Verbal communication

Written communication

Conflict resolution

Team player

Education

High school diploma or equivalent

Tools

Zoom

Google Suite

Zendesk

Job description

ID.me, a leading digital identity company, seeks a Member Support Representative II - Verifications in Tampa, FL. You will conduct inbound video verification calls, guide members through the process, and ensure secure handling of sensitive information.

This in-office role offers full-time hours with multiple shifts, paid training, and benefits. You will collaborate with team leads, stay updated on policies, and deliver excellent customer service in a fast-paced environment.