Onsite Tier II IT Support & Depot Technician

Kinetix Solutions; Tampa (FL); Presencial; USD 33 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Paid time off

Resumo da oferta

Medovent Solutions in the Tampa/St. Petersburg area is seeking an experienced Tier II Support Technician to own escalation handling, device provisioning, and onsite support for client equipment.

You will diagnose Windows workstations, Microsoft 365, printing, and connectivity issues, and manage depot operations from the Medovent office. The role combines hands-on technical work with inventory management, staging desktops and laptops, configuring new users, coordinating shipments, and ensuring

Qualificações

• 2+ years IT help desk, desktop or technical support experience preferred.
• Hands-on experience with Windows 10/11 environments.
• Experience troubleshooting Microsoft 365 and services.
• Knowledge of Entra ID, Intune or similar endpoint-management platforms.
• Working knowledge of networking fundamentals and VPNs.

Responsabilidades

• Serve as escalation point for issues beyond Tier I.
• Diagnose Windows workstations, Microsoft 365, printing, and connectivity issues.
• Troubleshoot network connectivity, VPN, wireless, and basic switching.
• Troubleshoot line-of-business apps and coordinate with vendors.
• Provision and configure Windows computers for new users and refreshes.
• Manage depot operations: inventory, staging, deployment readiness.

Conhecimentos

Windows 10/11

Microsoft 365

Endpoint troubleshooting

Networking fundamentals

Onsite support

Documentation

Formação académica

CompTIA A+

Entra ID / Intune familiarity

Ferramentas

Intune

Entra ID

VPN

Ticketing system

Descrição da oferta de emprego

Medovent Solutions in the Tampa/St. Petersburg area is seeking an experienced Tier II Support Technician to own escalation handling, device provisioning, and onsite support for client equipment.

You will diagnose Windows workstations, Microsoft 365, printing, and connectivity issues, and manage depot operations from the Medovent office. The role combines hands-on technical work with inventory management, staging desktops and laptops, configuring new users, coordinating shipments, and ensuring