Onsite Technology Support Experienced Professional

Hitachi Automotive Systems Americas, Inc.; Northern (KY); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Access to learning platforms

Career development programs

Health and retirement benefits

Paid leave and flexible work

Job summary

Hitachi Energy is seeking an onsite IT Support Experienced Professional to ensure reliable day-to-day IT operations across factory, office, and collaboration spaces. You will diagnose issues, deploy computers, and maintain hardware inventories in a global energy company environment.

The role emphasizes hands-on IT support, device provisioning, room setup, and collaboration with internal teams and vendors to minimize downtime and improve user experience.

Qualifications

• Work authorization in the United States is required.
• Formal IT qualification from an accredited university/college or apprenticeship is expected.

Responsibilities

• Diagnose and resolve IT issues to keep operations running smoothly.
• Deliver ready-to-use computers and devices to users.
• Provide guidance and training on common IT topics and self-service tools.
• Manage IT hardware stock and CMDB updates.
• Perform routine inventory and computer-room inspections.

Skills

Communication skills

English proficiency

Self-motivation

Problem solving

Education

IT qualification (university/college or apprenticeship)

Job description

Location: Mount Pleasant, Pennsylvania, United States of America

Job Schedule: Full time

Remote: No

Profession (Job Category): IT, Telecom & Internet

Job Description:

Onsite Technology Support Experienced Professional The Opportunity In this role, you support the reliable day-to-day operation of Hitachi Energy's Global Technology Support business by providing hands-on IT support within a power industry environment. Your work enables people across factory, office, and collaboration spaces to perform safely, efficiently, and without disruption. You handle incidents, device setup, logistics coordination, and routine operational checks that keep IT services running smoothly where they matter most-close to production and engineering activities that support the power grid. You are directly involved in diagnosing and resolving IT issues, delivering ready-to-use computers, supporting meeting rooms, and maintaining accurate hardware inventory and configuration data. In locations where applicable, you also support non-standard IT hardware and IT-related production equipment, contributing to stable factory operations. Through clear communication, structured processes, and practical problem-solving, you help reduce downtime, improve user experience, and maintain service quality in a demanding industrial setting. This role offers exposure to operational IT services within a global power technology company, collaboration with internal teams and vendors, and opportunities to grow your technical and service capabilities while supporting infrastructure that underpins modern, reliable energy systems.

How You’ll Make an Impact

Diagnose and resolve IT-related issues efficiently to support uninterrupted business and operational activities.

Deliver computers and devices in a ready-to-use condition, ensuring a positive and reliable user experience.

Provide ad-hoc guidance and training to users on common IT topics and available self-service tools.

Manage physical stock of IT devices and accessories, including accurate updates in the Configuration Management Database (CMDB).

Perform regular inventory checks and routine computer room inspections, including temperature, air conditioning, cabling, and general functionality.

Coordinate device transport and relocations using local logistics providers and assist third-party technicians as needed.

Handle warranty cases in collaboration with Original Equipment Manufacturer (OEM) vendors and internal stakeholders.

Support meeting rooms and collaboration areas to ensure IT equipment and software function as expected, including desk-side support.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Formal qualification in IT from an accredited university or college or completion of an apprenticeship in the field of IT. Excellent written and verbal communication skills, with the ability to communicate effectively with both business and technical audiences in the local language and English. A proactive, solution-oriented mindset with the ability to work independently and stay self-motivated. Experience following operational governance, including runbooks, Standard Operating Procedures (SOPs), and escalation processes. Capability to identify and report risks that may impact the quality of operational support services. Role is required to be onsite 5 days a week at our Mt. Pleasant, PA facility.

More About Us

Working at Hitachi Energy in this role gives you practical exposure to operational IT services that support critical power industry environments and collaboration with experienced professionals across technical and business teams. Opportunities to work on innovative technologies that shape the future of energy A collaborative environment with experienced professionals across the power industry

• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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