Onsite Technical Support Coordinator – 5‑Month Study

TransPerfect; Miami (FL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

DataForce by TransPerfect is seeking an Onsite Technical Support Coordinator in Miami to provide hands-on technical assistance to study participants. You will troubleshoot hardware and software issues, manage equipment checkout/returns, and escalate complex problems as needed.

The role requires clear, empathetic communication and adherence to data privacy protocols. The project runs for about five months starting August 10, 2026, with a Mon-Fri schedule and onsite work.

Qualifications

• Proven experience in technical support or IT helpdesk.
• Familiarity with MacOS and common troubleshooting practices.
• Ability to clearly explain technical information to a non-technical audience.
• Physical ability to lift up to 50 lbs and handle equipment checkout.

Responsibilities

• Provide remote technical support to study participants for hardware and software issues.
• Manage the checkout and return of study equipment, verifying participant identity.
• Assist onsite with software troubleshooting and escalations.
• Guide participants through technical processes clearly and empathetically.
• Gather and report collected data to the managing team.
• Document and track issues, resolutions, and escalations.
• Collaborate with internal teams to identify recurring issues and suggest improvements.
• Maintain confidentiality and adhere to data privacy guidelines.

Skills

Technical support

IT helpdesk

MacOS

Problem solving

Data handling

Communication

Independent / team work

Lift 50lbs

Tools

Google Forms

Qualtrics

SurveyMonkey

Excel

Google Sheets

Job description

DataForce by TransPerfect is seeking an Onsite Technical Support Coordinator in Miami to provide hands-on technical assistance to study participants. You will troubleshoot hardware and software issues, manage equipment checkout/returns, and escalate complex problems as needed.

The role requires clear, empathetic communication and adherence to data privacy protocols. The project runs for about five months starting August 10, 2026, with a Mon-Fri schedule and onsite work.