Onsite Systems Engineer - White-Glove IT & Endpoints

T2 Group; Redondo Beach (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

T2 Group in Costa Mesa, CA is seeking a hands-on Systems Engineer to join our Engineering team, delivering white-glove onsite IT support to VIP end users while coordinating with our remote Senior IT team.

You will deploy endpoint devices via Autopilot and Intune, manage Microsoft 365, Entra ID, and Okta, and perform troubleshooting, deployments, and documentation following ITIL processes.

Qualifications

• 2–4 years of experience in IT support, desktop engineering, systems administration, or endpoint management.
• Experience supporting Windows 11 and Microsoft 365.
• Hands‑on familiarity with Microsoft Intune and Microsoft Autopilot deployment processes.
• Demonstrated experience utilizing remote support elevation tools to troubleshoot and remediate endpoints directly.

Responsibilities

• Provide white-glove, high-touch Tier 1 technical support for Windows workstations, Microsoft 365 applications, mobile devices, printers, and peripheral equipment onsite.
• Enroll, configure, and provision endpoint devices using Microsoft Autopilot and Microsoft Intune.
• Initiate remote support connections and safely elevate remote administrative privileges on end-user machines to perform hands‑on troubleshooting and remediation directly.
• Assist with administration of Microsoft 365, Entra ID, Intune, Okta, Windows endpoints, and identity/access management.
• Support user provisioning, onboarding, offboarding, password resets, MFA configuration, group memberships, and access requests within Okta, Entra ID, and M365 services.
• Troubleshoot endpoint, application, network connectivity, authentication, and Microsoft 365 issues using a structured troubleshooting methodology.
• Assist with workstation deployments, hardware replacements, operating system imaging, software installations, and endpoint configuration.
• Perform routine system maintenance including patching verification, endpoint compliance monitoring, software deployment, and inventory management.

Skills

Remote support

Troubleshooting

Customer service

Documentation

Prioritization

Communication

Windows 11

Microsoft 365

Intune

Autopilot

Okta

Tools

Microsoft Intune

Autopilot

Okta

Active Directory

Microsoft Teams

Outlook

OneDrive

SharePoint

Windows 11

Microsoft 365

VPN

Job description

T2 Group in Costa Mesa, CA is seeking a hands-on Systems Engineer to join our Engineering team, delivering white-glove onsite IT support to VIP end users while coordinating with our remote Senior IT team.

You will deploy endpoint devices via Autopilot and Intune, manage Microsoft 365, Entra ID, and Okta, and perform troubleshooting, deployments, and documentation following ITIL processes.