Onsite Supervisor - 2nd Shift

Adecco; St. Albans (VT); On-site; USD 55,000 - 60,000; Full time

Job summary

Avis ae Onsite Supervisor-2nd Shift role at Adecco in the United States (Vermont – St. Albans area) focuses on serving as the link between the client, Adecco associates, and the onsite team. It blends customer care and associate care to support operations, engagement, and compliance, with a 2:00 p.m.–11:00 p.m.

shift and potential weekend work. The role emphasizes building relationships, monitoring KPIs/SLAs, onboarding, coaching, and ensuring a positive workforce experience while maintaining

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Three to five years of relevant experience in staffing, workforce operations, customer service, human resources, manufacturing, distribution, or a related service environment preferred.
• Previous lead or supervisory experience preferred.
• Bilingual English/Spanish preferred.
• Strong customer service, relationship-building, communication, and conflict-resolution skills.
• Excellent organization, prioritization, follow-through, and multitasking abilities in a fast-paced environment.
• Ability to interpret performance data, support KPIs and SLAs, and use sound judgment to resolve issues.
• Working knowledge of Microsoft Office and the ability to learn applicant tracking, timekeeping, and workforce systems.
• Ability to work the 2:00 p.m.-11:00 p.m. shift and weekends as needed.
• Commitment to compliant, fair, and consistent employment practices.

Responsibilities

• Build and maintain effective working relationships with client contacts, including Operations and Human Resources.
• Develop a strong understanding of the client’s business, workforce needs, culture, and program expectations.
• Serve as a day-to-day point of contact and escalation resource for operational questions, service concerns, and associate-related matters.
• Monitor service delivery against established KPIs, SLAs, fill-rate goals, attendance expectations, and other program requirements.
• Review data and workforce trends, communicate results, and recommend practical solutions that improve service, retention, and productivity.
• Support client meetings, performance reviews, and ongoing communication to maintain high levels of customer satisfaction.
• Partner with the onsite leadership team to implement process improvements and ensure contractual and operational requirements are met.
• Represent Adecco professionally and consistently demonstrate Adecco and client values.
• Act as a trusted point of contact for assigned associates throughout onboarding and assignment.
• Create a welcoming onsite experience by answering questions, providing clear information, and reinforcing the benefits of working with Adecco.
• Conduct regular check-ins and floor walks to support engagement, recognize performance, and identify concerns early.
• Address attendance, performance, payroll, scheduling, policy, and workplace concerns promptly and professionally, escalating when appropriate.
• Coordinate orientation, onboarding, training, and assignment-readiness activities in accordance with client and Adecco requirements.
• Maintain accurate associate records and timely documentation in required systems.
• Support coaching, corrective action, assignment transitions, and offboarding in partnership with onsite leadership and Human Resources.
• Promote associate retention, safety, inclusion, and a positive employee experience.
• Communicate current workforce needs, hiring priorities, and shift requirements to the recruiting team.
• Assist with candidate flow, onsite interviews, hiring events, offers, onboarding, and start coordination as business needs require.
• Provide timely feedback on candidate quality, attendance trends, attrition, and upcoming demand.
• Help maintain an appropriate candidate and associate pipeline without owning the full recruiting strategy or day-to-day sourcing function.

Skills

Bilingual EN/ES

Customer service

Relationship-building

Conflict-resolution

Organization

Prioritization

Multitasking

Data interpretation

MS Office

Applicant tracking systems

Timekeeping systems

Shift flexibility

Education

High school diploma or equivalent

Job description

Onsite Supervisor - 2nd Shift

About This Role

The Onsite Supervisor serves as a key link between the client, Adecco associates, and the onsite team. This role combines customer care and associate care responsibilities to support daily operations, strengthen relationships, resolve issues, and deliver a positive workforce experience. The supervisor monitors service performance, communicates with client stakeholders, supports associate engagement and retention, and helps ensure program requirements, KPIs, SLAs, and compliance standards are met.

Schedule

2nd shift: 2:00 p.m.-11:00 p.m., with weekends as needed. Flexibility may be required based on client operations and workforce needs.

What You'll Be Doing

Customer Care and Onsite Operations

• Build and maintain effective working relationships with client contacts, including Operations and Human Resources.
• Develop a strong understanding of the client’s business, workforce needs, culture, and program expectations.
• Serve as a day-to-day point of contact and escalation resource for operational questions, service concerns, and associate-related matters.
• Monitor service delivery against established KPIs, SLAs, fill-rate goals, attendance expectations, and other program requirements.
• Review data and workforce trends, communicate results, and recommend practical solutions that improve service, retention, and productivity.
• Support client meetings, performance reviews, and ongoing communication to maintain high levels of customer satisfaction.
• Partner with the onsite leadership team to implement process improvements and ensure contractual and operational requirements are met.
• Represent Adecco professionally and consistently demonstrate Adecco and client values.

Associate Care and Workforce Support

• Act as a trusted point of contact for assigned associates throughout onboarding and assignment.
• Create a welcoming onsite experience by answering questions, providing clear information, and reinforcing the benefits of working with Adecco.
• Conduct regular check-ins and floor walks to support engagement, recognize performance, and identify concerns early.
• Address attendance, performance, payroll, scheduling, policy, and workplace concerns promptly and professionally, escalating when appropriate.
• Coordinate orientation, onboarding, training, and assignment-readiness activities in accordance with client and Adecco requirements.
• Maintain accurate associate records and timely documentation in required systems.
• Support coaching, corrective action, assignment transitions, and offboarding in partnership with onsite leadership and Human Resources.
• Promote associate retention, safety, inclusion, and a positive employee experience.

Recruiting and Fulfillment Support

• Communicate current workforce needs, hiring priorities, and shift requirements to the recruiting team.
• Assist with candidate flow, onsite interviews, hiring events, offers, onboarding, and start coordination as business needs require.
• Provide timely feedback on candidate quality, attendance trends, attrition, and upcoming demand.
• Help maintain an appropriate candidate and associate pipeline without owning the full recruiting strategy or day-to-day sourcing function.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Three to five years of relevant experience in staffing, workforce operations, customer service, human resources, manufacturing, distribution, or a related service environment preferred.
• Previous lead or supervisory experience preferred.
• Bilingual English/Spanish preferred.
• Strong customer service, relationship-building, communication, and conflict-resolution skills.
• Excellent organization, prioritization, follow-through, and multitasking abilities in a fast-paced environment.
• Ability to interpret performance data, support KPIs and SLAs, and use sound judgment to resolve issues.
• Working knowledge of Microsoft Office and the ability to learn applicant tracking, timekeeping, and workforce systems.
• Ability to work the 2:00 p.m.-11:00 p.m. shift and weekends as needed.
• Commitment to compliant, fair, and consistent employment practices.

Pay Details: $55,000.00 to $60,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.