Onsite Supervisor

Surge Staffing; Opelika (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Surge Staffing in Opelika, Alabama is looking for a Workforce Supervisor to ensure quality service for our clients and temporary employees. The role includes monitoring attendance, processing claims, and supporting overall administrative duties.

The ideal candidate will have at least a high school diploma and proven leadership experience, with excellent customer service and communication skills. This is a full-time position offering a chance to develop and retain business relationships.

Qualifications

• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience.
• Proven leadership and customer service skills.
• Experience with background checks, I9, and E-Verify.

Responsibilities

• Effectively meet the temporary help and/or training needs of a major client.
• Deliver high quality service to customers and employees.
• Monitor attendance of employees and process Workers Compensation claims.

Skills

Customer service skills

Leadership

Communication skills

Administrative skills

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position delivers high quality service to the customer and temporary employees, develops and retains business by providing outstanding customer service, performs a variety of administrative tasks that support the overall mission, and may supervise one or more On‑site Staffing Specialists.

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1‑2 years experience in a supervisory role or 3‑5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type: Full-time