Onsite Supervisor

Surge Staffing; Auburn (AL); On-site; USD 38,000 - 54,000; Full time

Job summary

Surge Staffing is seeking an Onsite Supervisor to manage temporary staffing for a major client. The role focuses on matching temporaries to customer needs, delivering quality service, and supporting administrative operations.

The Onsite Supervisor may oversee On-site Staffing Specialists and will be accountable for attendance, invoicing, and claims processing. A supervisory background and strong communication are essential.

Qualifications

• High School diploma required.
• 1–2 years supervisory experience or 3–5 years in customer service.
• Excellent communication and customer service skills.
• Strong administrative skills and attention to detail.
• Experience with background checks, I-9, and E-Verify.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet.

Responsibilities

• Meet temporary help and training needs for a major client and match skills accordingly.
• Deliver high quality service to customers and temporary employees.
• Develop and retain business through outstanding customer service and relationships.
• Perform administrative tasks supporting the unit's mission.
• May supervise On-site Staffing Specialists as needed.

Skills

Leadership

Customer service

Communication

Administrative skills

Education

High School diploma

Tools

MS Word

Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:

1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs

2) develops and retains business by providing outstanding customer service

3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer servicePerforms a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

IND 1

Job Type: Full-time