OnSite Specialist- Temple, TX

Stryker; Temple (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Stryker is seeking an Endoscopy OnSite Specialist to support surgical teams by ensuring equipment readiness, timely adjustments during procedures, and seamless information flow to drive exceptional patient care.

You will collaborate with OR staff, SPD, biomedical teams, and clinicians while maintaining documentation, training, and compliance. The role requires on-call coverage, travel to other accounts, and a strong customer-focused mindset.

Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• CRCST certification (required within 6 months for Sterile Processing roles).
• Ability to travel and provide coverage at other accounts, including occasional overnight travel.

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposables to ensure readiness.
• Support OR teams during procedures by anticipating device needs and adjustments.
• Troubleshoot equipment issues to minimize downtime and maintain reliability.
• Collaborate with surgeons, OR staff, SPD, and biomedical teams.
• Maintain documentation of procedures, equipment usage, and metrics.
• Stay current with Stryker equipment and educate staff on product use.

Skills

Customer service

Technical assistance

Clinical support

Sterile workflow operations

Anatomy knowledge

Instrumentation knowledge

Travel ability

Education

Bachelor’s or Associate’s degree or equivalent certifications

High School Diploma or equivalent

CRCST certification

Tools

Microsoft Office

Job description

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset.
• Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.

What you will need:

Preferred Qualifications

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
• Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Scope of Work Summary (Sterile Processing Department – SPD):

Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.

Core Responsibilities:

• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications:

• CRCST required within 6 months of hire (per Stryker and state legislation).
• Ongoing annual continuing education required.

Scope of Work Summary (High-level Disinfection & Endoscope Management):

Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards.

Core Responsibilities:

• Transport used scopes and probes safely between procedural areas and reprocessing sites.
• Perform leak testing, manual cleaning, and automated or manual HLD.
• Validate and document all HLD cycles and labeling.
• Return processed scopes/probes to designated storage locations.
• Maintain communication with clinical departments regarding instrument availability.

Certifications:

• CER certification required within 6 months (or per state legislation).
• Ongoing continuing education required annually.

United States of America Pay Ranges:

• USN: $21.58 - $29.20 USD Hourly