OnSite Specialist - St. Louis, MO

Stryker; Missouri; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Stryker is seeking an Endoscopy OnSite Specialist to support surgical teams by ensuring equipment readiness and smooth information flow during procedures. You will anticipate device needs, adjust equipment, and troubleshoot issues to minimize downtime while maintaining patient safety and confidentiality.

Role requires Sterile Processing experience, CRCST certification within 6 months, and ability to travel for coverage across accounts.

Qualifications

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles;renewed annually).

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness.
• Support operating room teams during procedures by anticipating device needs and providing timely equipment adjustments.
• Troubleshoot and resolve equipment issues to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, OR personnel, biomedical staff, and other clinical partners to deliver excellent service.
• Maintain documentation of procedure information, equipment usage, and monthly performance metrics.
• Stay current through ongoing training and education on Stryker equipment and technologies.
• Follow safety, facility, and privacy standards including patient confidentiality.

Skills

Customer service

Technical assistance

Clinical support

Sterile workflow

Anatomy knowledge

Microsoft Office

Education

Bachelor’s/Associate degree

Tools

Microsoft Office

Job description

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teamsand ensuring that equipment, processes, and information flow smoothly to help driveexceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensureeverything is available, functional, and ready before each procedure, achieving fullequipment readiness and minimizing workflow interruptions.
• Support operating room teams during procedures by anticipating device needs,providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedicalstaff, and other clinical partners to deliver excellent service and build strong workingrelationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensurecompliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge ofStryker equipment, disposable products, and new technologies while educating clinicalstaff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentialityrequirements, while maintaining a professional appearance, work ethic, andcustomer-focused mindset.
• Provide flexible coverage, including rotating schedules, on-call, overnight and weekendshifts, and support for other accounts within and outside your region, which mayrequire travel.

What you will need:
Preferred Qualifications

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support,supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles;renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on-call, overnight, and weekend shifts, andmaintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend,stoop, and use fine motor skills for extended periods.
• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correctsmall inconsistencies in equipment or documentation.
• Strong analytical, problem-solving, and time-management skills with the ability to makeindependent decisions in high-pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and stronginterpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasionalovernight travel.

Scope of Work Summary (Sterile Processing Department – SPD):
Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.

Core Responsibilities:

• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications:

• CRCST required within 6 months of hire (per Stryker and state legislation).
• Ongoing annual continuing education required.

Scope of Work Summary (OnSite OR Liaison / Expanded Services Specialist):
Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.

Core Responsibilities:

• Serve as point of contact for all OnSite service issues, escalations, and process improvements.
• Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
• Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
• Lead in-servicing, data integration setup, and clinical collaboration.
• Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.

Qualifications:

• Prior OR or SPD leadership experience preferred.
• Strong interpersonal and project coordination skills.

The pay rate is $23.85/hour. This role includes a comprehensive benefits package as part of our totalrewards to support you. Join us to build skills and grow your career

United States of America Pay Ranges:

• USN: $21.58 - $29.20 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.