Onsite Social Media Content Moderator – El Paso

Downtown Boulder Partnership; El Paso (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision

401k and more

Paid Time Off

Job summary

Teleperformance USA in El Paso, TX seeks a Social Media Content Moderator for onsite duties. You will review user-generated content across platforms to ensure compliance with community standards, handling sensitive material with discretion and accuracy.

The role requires on-site presence, strong communication, resilience, and the ability to adapt to changing content guidelines, with opportunities for ongoing training and performance-based growth.

Qualifications

• Must be able to work on site in El Paso, Texas (not remote).
• Experience navigating internet websites, including social media and commercial sites.
• Strong emotional intelligence and resilience.
• Comfortable reviewing internet content that may be inappropriate and/or contain explicit material.
• Attention to detail.
• Flexibility to meet changing business needs (days off/hours).
• Six months of customer service experience preferred.
• Proven oral and written communication skills.
• Organization and work prioritization skills.

Responsibilities

• Moderate user-generated content on client platforms, reviewing graphic images, videos, and written content to ensure compliance with community guidelines and escalation of violations.
• Review content to determine community guidelines are met while upholding high standards of accuracy and quality.
• Participate in refresher training to implement correct policies.
• Comply with performance indicators or parameters defined by the client.
• Review, classify, and/or eliminate highly sensitive content according to client parameters.
• Investigate and resolve complex content issues within agreed-upon turnaround times and quality standards.
• Comply with confidentiality policies and proper handling of customer information.
• Participate in continuous training programs for development.
• Moderate traumatic, sensitive content.
• Provide trends and insights to improve processes and products.
• Remain up to date on workflow changes and policy updates.

Skills

Attention to detail

Emotional intelligence

Communication skills

Problem solving

Typing speed 25 wpm

Flexibility

Customer service experience

Organization

Education

High School Diploma or GED

Tools

Windows OS

Multiple windows/applications

Job description

Teleperformance USA in El Paso, TX seeks a Social Media Content Moderator for onsite duties. You will review user-generated content across platforms to ensure compliance with community standards, handling sensitive material with discretion and accuracy.

The role requires on-site presence, strong communication, resilience, and the ability to adapt to changing content guidelines, with opportunities for ongoing training and performance-based growth.