Onsite Security & Visitor Experience Specialist

First Tech Federal Credit Union; Chelmsford (MA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Paid Time Off

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a dedicated Physical Security Support to be the first point of contact for employees, visitors, and contractors at the Chelmsford campus. You will manage badge issuance, access control, and visitor workflows while supporting incident response and security monitoring.

You will collaborate with Workplace Services and Facilities, perform monthly system tests, and assist with onboarding and safety communications to ensure a safe, welcoming environment for

Qualifications

• Requires High school diploma or equivalent and 1–2 years of relevant security experience.
• Proficiency with visitor/vendor management systems and monitoring tools.
• Experience with access control devices, CCTV and alarm systems.
• Strong written and verbal communication abilities.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Greet and verify employees, visitors, vendors, and contractors professionally.
• Enforce badge and access control procedures according to security policies.
• Coordinate background checks for vendors before access is granted.
• Maintain visitor/vendor management data with accuracy and compliance.
• Monitor entrances and lobby areas to prevent unauthorized access.
• Test security systems monthly, including lockdown and holdup buttons.
• Assist with onboarding by issuing badges and providing access info.

Skills

Visitor management

Access control

Security monitoring

Customer service

Badge audits

Monthly access reports

Calm under pressure

Microsoft Office

Team player

Confidentiality

Independent work

Professional demeanor

Education

High school diploma or equivalent

Tools

Access control systems

CCTV/Alarm monitoring

Job description

First Tech Federal Credit Union is seeking a dedicated Physical Security Support to be the first point of contact for employees, visitors, and contractors at the Chelmsford campus. You will manage badge issuance, access control, and visitor workflows while supporting incident response and security monitoring.

You will collaborate with Workplace Services and Facilities, perform monthly system tests, and assist with onboarding and safety communications to ensure a safe, welcoming environment for