Onsite SaaS Customer Support Specialist – Public Sector

NEOGOV, Inc.; Draper (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K Matching

Paid Parental Leave

On-site gym

Office lunches and snacks

Generous PTO

Draper office environment

inclusive work environment

Job summary

NEOGOV, Inc. is seeking a Customer Service Specialist for our Draper, Utah office. You will be the voice of NEOGOV, delivering world-class product support via phone, video, and email while collaborating with other departments to create high-quality experiences for our customers.

You will listen attentively, provide training, troubleshoot issues, and update cases in Salesforce. This role emphasizes customer empathy, effective communication, and a proactive, solution-oriented approach.

Qualifications

• Bachelor’s Degree or 1+ years’ experience in customer support or training.
• Experience with SaaS products is a bonus.
• Strong communication and analytical skills.

Responsibilities

• Listen to customers to understand goals and provide guidance.
• Document cases in Salesforce with issue details and resolution.
• Provide training and troubleshooting to enable product use.
• Collaborate with other teams to improve customer experience.

Skills

Active Listening

Effective Questioning

Empathy

Communication

Time Management

Education

Bachelor’s degree or 1+ years in customer support/SaaS

Tools

Salesforce

Job description

NEOGOV, Inc. is seeking a Customer Service Specialist for our Draper, Utah office. You will be the voice of NEOGOV, delivering world-class product support via phone, video, and email while collaborating with other departments to create high-quality experiences for our customers.

You will listen attentively, provide training, troubleshoot issues, and update cases in Salesforce. This role emphasizes customer empathy, effective communication, and a proactive, solution-oriented approach.