Onsite Retail Store Associate - Customer Focused

DigiKey; Thief River Falls (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

DigiKey Outfitters is seeking a Retail Store Associate in Thief River Falls, MN, to support daily store operations, stocking, POS transactions, and customer service. This on-site role requires strong communication, teamwork, and the ability to manage merchandising and inventory with a friendly and proactive approach.

You will assist with community relations and events as needed, participate in promotions, and help ensure product availability and an inviting store environment for team members and

Qualifications

• High school diploma or equivalent required.
• 1 year of retail, customer service, hospitality, or related experience.
• Basic understanding of retail sales and customer service practices.
• Knowledge of POS systems and cash handling procedures; strong customer service and interpersonal skills.
• Ability to work independently and as part of a team; learn product information and communicate benefits to customers.

Responsibilities

• Provide exceptional customer service by greeting team members and visitors, understanding their needs, and sharing product knowledge and recommendations.
• Promote a positive shopping experience through friendly, professional interactions and suggestive selling techniques.
• Process sales transactions accurately using the Point-of-Sale (POS) system.
• Handle returns, refunds, exchanges, and other customer service requests in accordance with store procedures.
• Process team member purchases, donation requests, gifts, and other internal merchandise orders.
• Maintain accurate POS records by identifying, correcting, and documenting transaction or entry errors.
• Stock, organize, and replenish merchandise to ensure products are available, properly displayed, and easy for customers to locate.
• Receive and unpack shipments, verify quantities against packing documentation, and report discrepancies as needed.
• Prepare merchandise for the sales floor, including labeling, merchandising, and maintaining visual presentation standards.
• Monitor inventory levels and communicate replenishment needs to appropriate team members.
• Provide feedback regarding merchandise trends, inventory concerns, product issues, and opportunities to improve store operations.
• Maintain a clean, organized, and safe store environment, including sales floor, stockroom, fixtures, and displays.
• Support store promotions, team member engagement initiatives, and special events as assigned.
• Ordering items from DigiKey stock – i.e. batteries, flashlights, other electronics, etc to fill current offerings – look for other items DigiKey sells that would our team members may appreciate.
• Assist with data entry for donations, gifts, etc.
• Collaborate with team members and internal stakeholders to address customer questions, merchandise requests, and service-related concerns
• Follow established company policies, procedures, and safety guidelines while supporting daily store operations

Skills

Customer service

Cash handling

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office Suite

SharePoint

Inventory management systems

Canva

Job description

DigiKey Outfitters is seeking a Retail Store Associate in Thief River Falls, MN, to support daily store operations, stocking, POS transactions, and customer service. This on-site role requires strong communication, teamwork, and the ability to manage merchandising and inventory with a friendly and proactive approach.

You will assist with community relations and events as needed, participate in promotions, and help ensure product availability and an inviting store environment for team members and