Onsite Resident Manager - Customer Service & Facility Ops

Griswold Real Estate Mgmt Inc; San Marcos (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Griswold Real Estate Mgmt Inc is seeking a dedicated Self Storage Resident Manager to oversee daily operations at our storage facility and provide exceptional service to customers. The Resident Manager will maintain the facility, manage tenant relationships, and ensure smooth business operations.

The role requires six days per week on-site work, with heavy lifting, cleaning, and tools handling. Experience in self-storage management or customer service is preferred, along with strong

Qualifications

• Previous experience in Self Storage Management or customer service is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong organizational and time management abilities are important.
• Ability to work independently and handle multiple tasks efficiently.
• Basic computer skills and familiarity with management software are expected.
• Valid driver's license and reliable transportation are required.

Responsibilities

• Greet and assist customers with rental inquiries, payments, and account management.
• Maintain cleanliness, security, and appearance of the facility.
• Conduct regular inspections to ensure safety and security protocols are followed.
• Manage lease agreements, renewals, and tenant records accurately.
• Handle customer complaints and resolve issues professionally and promptly.
• Monitor and report on facility performance and maintenance needs.
• Promote additional services and rental opportunities to maximize occupancy.
• Ensure compliance with company policies and safety regulations.

Skills

Customer service

Communication

Organization

Time management

Independent work

Computer skills

Driver's license

Tools

Property management software

Job description

Griswold Real Estate Mgmt Inc is seeking a dedicated Self Storage Resident Manager to oversee daily operations at our storage facility and provide exceptional service to customers. The Resident Manager will maintain the facility, manage tenant relationships, and ensure smooth business operations.

The role requires six days per week on-site work, with heavy lifting, cleaning, and tools handling. Experience in self-storage management or customer service is preferred, along with strong