Onsite Quality Supervisor II - Lead Teams & Systems

Protolabs; Brooklyn Park (MN); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts

Health Savings Account

Dental and Vision

Life Insurance

Disability Insurance

Paid caregiver leave

PTO + Holiday Pay

401k match

Employee Stock Purchase Program

Matching grants

Job summary

Protolabs in Brooklyn Park, MN is seeking a Quality Supervisor II to lead daily Quality Control and drive continuous improvement in a fast-paced manufacturing environment. You will coach a team of Supervisors, Trainers, and Inspectors, aligning quality goals with production needs and customer expectations.

This onsite leadership role requires an associate degree (bachelor's preferred), strong problem solving, and expertise in ISO quality systems.

Qualifications

• Associate degree required; Bachelor's degree in a technical field preferred.
• Previous leadership or supervisory experience in Quality, Manufacturing, or a related operational environment.
• Ability to lead daily operations in a manufacturing or operational setting.
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent technical, communication, organizational, and interpersonal skills.
• Demonstrated ability to build and maintain effective working relationships across departments and shifts.
• Experience coaching employees, leading teams, and driving accountability and performance.
• Proficiency with applicable regulatory requirements and standards.
• Experience with quality systems, inspection processes, and continuous improvement methodologies.
• Working knowledge of root cause analysis, corrective action processes, and quality documentation.
• Experience training and developing employees in quality systems, inspection methods, and operational procedures.
• Proficiency with ISO 9001, AS9100D, and/or ISO 13485 standards.
• Six Sigma or Lean Certifications

Responsibilities

• Oversee daily Quality Control operations to ensure effective execution of inspection processes, quality standards, and site procedures.
• Provide direct leadership, coaching, and support to multiple Quality Supervisors and On-the-Job Trainers.
• Indirectly guide and influence the work of Quality Inspectors to ensure consistent quality performance across the operation.
• Partner with the Site Quality Manager to drive departmental performance, employee engagement, and continuous improvement initiatives.
• Maintain a visible presence across all four shifts to promote alignment, employee support, and consistent quality expectations.
• Adjust schedule as needed to respond to off-shift quality issues, staffing needs, business demands, special events, or employee recognition activities.
• Attend and actively participate in daily and recurring operational meetings, including the Daily MRB as often as possible.
• Support escalation management, root cause analysis, corrective actions, and resolution of quality-related issues.
• Monitor daily workflow, staffing support, inspection coverage, and operational priorities within Quality Control.
• Help ensure training effectiveness and standard work consistency across shifts.
• Promote a culture of accountability, teamwork, safety, compliance, and quality excellence.
• Support implementation and adherence to quality systems, procedures, and documentation requirements.
• Collaborate cross-functionally with Manufacturing, Engineering, Technical Operations, and other departments to address quality concerns and improve overall performance.
• Track and communicate department performance, issues, trends, and improvement opportunities to leadership.
• Assist in developing employees through coaching, feedback, training support, and performance management.
• Ensure employees understand and follow site policies, quality requirements, and applicable regulatory or customer standards.
• Lead by example in professionalism, communication, responsiveness, and employee engagement.

Skills

Leadership

Quality systems

Problem solving

Communication

Regulatory knowledge

Cross-functional collaboration

Education

Associate degree

Bachelor's degree in a technical field

Job description

Protolabs in Brooklyn Park, MN is seeking a Quality Supervisor II to lead daily Quality Control and drive continuous improvement in a fast-paced manufacturing environment. You will coach a team of Supervisors, Trainers, and Inspectors, aligning quality goals with production needs and customer expectations.

This onsite leadership role requires an associate degree (bachelor's preferred), strong problem solving, and expertise in ISO quality systems.