Onsite Programs & National Test Center Coordinator

Asia; United States; On-site; USD 34,000 - 42,000; Full time

Job summary

University of Maryland Global Campus (UMGC) Asia Location at Camp Henry, Korea Overseas Contingent III, 100% FTE, Grade 003, seeks a Program & National Test Center Coordinator to provide academic, administrative and testing support, outreach, and customer relations management. The role reports to the Site Lead, with collaboration across education center staff, faculty, and military partners.

Duties include testing services, CRM maintenance, scheduling, and community outreach, with occasional

Qualifications

• Bachelor’s Degree from a U.S. regionally accredited institution or foreign degree equivalent.
• Background in customer service.
• Able to work in a fast-paced environment with attention to detail.
• Excellent written and verbal communication; good interpersonal skills.

Responsibilities

• Provide students with superior customer service and act as advocate and advisor throughout the academic cycle.
• Promote and support localized UMGC services including hybrid classes, testing services, and events at site(s).
• Maintain and update CRM records (Salesforce, Peoplesoft) and document student contacts.
• Coordinate with Site Lead, AD, RD and staff to ensure smooth operations and testing services.
• Track enrollments, local degree progression and schedule classes with space and technology needs.
• Organize local outreach activities (Education Fairs, Open Houses, Start-ups) and represent UMGC professionally.
• Assist with processing military documentation (Tuition Assistance forms, orders).
• Participate in staff meetings and complete required trainings and reporting.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Bachelor’s Degree (U.S. regionally accredited or foreign degree equivalent)

Job description

University of Maryland Global Campus (UMGC) Asia Location at Camp Henry, Korea Overseas Contingent III, 100% FTE, Grade 003, seeks a Program & National Test Center Coordinator to provide academic, administrative and testing support, outreach, and customer relations management. The role reports to the Site Lead, with collaboration across education center staff, faculty, and military partners.

Duties include testing services, CRM maintenance, scheduling, and community outreach, with occasional