Onsite Program Manager: Field Ops & Delivery

Ralliant Corporation; Dallas (TX); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Bonus eligibility

Equal Opportunity Employment

Job summary

Ralliant Corporation seeks a Program Manager in Dallas, TX to oversee end-to-end service delivery performance and ensure high-quality customer engagement. This role requires 5+ years in program management or operations, strong analytical skills, and is customer-facing. Key responsibilities include managing performance metrics, coordinating with teams, and ensuring continuous improvement. The position offers a salary range of $67,000 to $124,000, plus potential bonuses.

Qualifications

• 5+ years of experience in program management, operations, or customer success within a service-based environment.
• Proven ability to work cross-functionally with Operational Managers and ensure internal alignment prior to external customer communication.
• Experience in a customer-facing role with frequent or daily interaction preferred.

Responsibilities

• Own and manage key performance indicators including On-Time Delivery (OTD), invoice accuracy, backlog health, and vendor turnaround times.
• Serve as a primary, on-site customer interface with daily communication, ensuring high customer engagement and satisfaction.
• Coordinate workload planning across onsite and depot teams, including scheduling and capacity balancing.

Skills

Analytical skills

Communication

Stakeholder management

Program management

Data-driven decision making

Education

Bachelor’s degree in Business, Operations, Engineering, or related field

Tools

Microsoft Dynamics

Job description

Ralliant Corporation seeks a Program Manager in Dallas, TX to oversee end-to-end service delivery performance and ensure high-quality customer engagement. This role requires 5+ years in program management or operations, strong analytical skills, and is customer-facing. Key responsibilities include managing performance metrics, coordinating with teams, and ensuring continuous improvement. The position offers a salary range of $67,000 to $124,000, plus potential bonuses.