Onsite Program Administrator

IntelliSource; Berkeley (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

IntelliSource is hiring an Onsite Program Administrator to coordinate service deliveries for our customers. The role acts as an interface between our partner, the customer, and third-party service providers, ensuring smooth execution of scheduled and unanticipated service events.

Based in an onsite setting with Monday–Friday work, the position emphasizes strong communication, meticulous scheduling, and effective coordination of field personnel to meet service level expectations.

Qualifications

• Customer Service experience
• Excellent communication skills
• Ability to effectively plan and prioritize activities
• Microsoft Office proficiency
• Data entry (CMMS, SAP, Excel, Smartsheet, etc.)
• Demonstrated capability to work in a fast pace environment
• Familiarity with the pharmaceutical industry is preferred

Responsibilities

• Providing administrative support to our partners' customers.
• Scheduling service with vendors dependent on predetermined service cycles, which range 30-60-90 in advance.
• Creating service orders for repairs of damaged and/or malfunctioning instrumentation.
• Communicating with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their call.
• Managing the initial assessment of needed repairs and/or triage.
• Routing to proper repair channel (direct repair and/or 3rd party service provider).
• Escorting and monitoring service providers while on customer site.
• Collecting service reports from third party service providers at the end of each service event.
• Updating all appropriate call management systems and documentation in a timely and accurate manner.
• Responsible for making sure all service personnel dispatched to the customer location have the required training, certifications, and clearances for the site prior to arrival.
• Managing the repair process to completion, including any escalations.
• Manages customer feedback and communication.

Skills

Customer service

Communication

Planning & prioritization

Microsoft Office

Data entry

Tools

SAP

Excel

Smartsheet

CMMS

Job description

IntelliSource is looking to hire an Onsite Program Administrator. In this role, the candidate will coordinate service deliveries to the customer. Act, in collaboration with staff, as an interface between our partner, the customer, and 3 rd party service providers. Based on business needs the Service Coordinator may be asked to manage scheduled services, as well as unanticipated service events.

Onsite : Monday- Friday

Laboratory Administrative Assistant - Responsibilities:

• Providing administrative support to our partners' customers.
• Strong communication and customer service skills required for day-to-day interactions with customers.
• Scheduling service with vendors dependent on predetermined service cycles, which range 30-60-90 in advance.
• Creating service orders for repairs of damaged and/or malfunctioning instrumentation.
• Communicating with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their call.
• Managing the initial assessment of needed repairs and/or triage.
• Routing to proper repair channel (direct repair and/or 3rd party service provider).
• Escorting and monitoring service providers while on customer site.
• Collecting service reports from third party service providers at the end of each service event.
• Updating all appropriate call management systems and documentation in a timely and accurate manner.
• Responsible for making sure all service personnel dispatched to the customer location have the required training, certifications, and clearances for the site prior to arrival.
• Managing the repair process to completion, including any escalations.
• Manages customer feedback and communication.

Laboratory Administrative Assistant - Job Requirements:

• This position is not eligible for immigration sponsorship
• Customer Service experience
• Excellent communication skills
• Ability to effectively plan and prioritize activities
• Microsoft Office proficiency
• Data entry (CMMS, SAP, Excel, Smartsheet, etc.)
• Demonstrated capability to work in a fast pace environment
• Familiarity with the pharmaceutical industry is preferred

ABOUT INTELLISOURCE:

Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.

WE ARE INTELLISOURCE

At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.

EOE STATEMENT

IntelliSource, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.

Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.